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Quality Assurance Manager

Employer
MTVH
Location
London
Salary
£43,890 + Benefits
Closing date
13 Oct 2019

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Job Details

This is a national role therefore can be based from any of the following main offices;

London, EC1N / Nottingham, NG7 / London, N14 / Twickenham, TW1

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

As the Quality Assurance Manager you will be responsible for managing customer focused assurance activities across the Customer Services Directorate. You will support development and delivery of the operational governance framework required to assure the Senior Leadership Team on compliance and non-compliance.

You will manage the MTVH process to use “Learning from Experience” to ensure all areas of Customer Services benefit from the learnings experienced by others.

You will manage internal audit and self-assessment processes to influence completion of agreed actions and recommendations as well as be responsible for producing reporting to Customer Services managers on compliance to standards.

What you'll need to succeed

  • A demonstrable experience in working is a regulated environment where Quality Assurance is a main priority.

  • Management experience working in the areas of quality assurance and governance frameworks.

  • Demonstrable experience of dealing with complex issues, particularly involving residents/customers.

  • Proven ability of driving improvement in performance standards throughout a team and creating a positive team working environment during a period of change.

Additional information

This role will be a national role with some amounts of travel across our locations (both offices and services / estates).

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

  • life assurance with a matched contribution pension scheme

  • enhanced maternity, paternity and adoption leave

  • salary sacrifice schemes and season ticket loans

  • eye care scheme plus lots of voluntary benefits including cash back and discounts from high street names.

Interview date

Tuesday 8th October 2019

Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

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