Customer Safety Officer– Asbestos

Accent Group
Baildon, Shipley
23 Sep 2019
23 Oct 2019
Full Time
Organisation Type
Housing association / RP

This role is about being our asbestos safety expert and managing the delivery of regional/national contracts to ensure customers are kept safe from any potential asbestos safety hazards.

We are looking for someone who has a detailed knowledge of asbestos safety legislation, can provide an expert opinion to internal and external customers and the ability to manage risk of non-compliance through delivery of contracts/preventative measures.

Your core role and focus is all about ensuring all the necessary working practices needed are in place to ensure customers are kept safe in their homes from any potential asbestos hazards / exposure. Your role will provide expert opinion to internal and external customers to help achieve our commitment of zero tolerance towards health & safety aspects.

P405 minimum and ideally previous surveying experience, to undertake a brand new, team working and empowered role to drive our asbestos regimes/obligations forward.

A typical day might include:

  • Managing the delivery of the regional/national asbestos surveying/ re-inspection/ remedials programmes to our homes and offices
  • Ensuring all aspects of the regional/national contracts are performance managed through your contract management experience, to ensure all associated KPI’s are monitored and accurately measured against
  • Continually building, maintaining and developing the Asbestos register, to ensure customers and partnering contractors are safe and have the most accurate/up to date information available as required
  • Preparing, managing and monitoring all budgetary aspects of the asbestos programme
  • Reviewing the current and future asbestos testing programme, to manage risk of non-compliance through delivery of contracts and/or ensure preventative measures are in place
  • Implementing quality control systems for inspection and maintenance of asbestos within our homes and offices
  • Take action to ensure that relevant legislation and safety standards are met and customers/staff safety are secure
  • Considering / reviewing and making recommendations for changes to policies & procedures and technologies beneficial in the monitoring and auditing of asbestos to ensure customer safety
  • Actively promote the importance of customer safety
  • Be part of an effective operational team, focused on achievement of service plans and departmental priorities, providing guidance in your area of professional specialism
  • Providing guidance in your area of professional specialism to internal and external customers
  • Continually reviewing, updating and making recommendations for improvements to our Asbestos Management Plan
  • Resolving contractor disputes and performance issues in a professional and constructive manner
  • Ensuring services provided are effective and clearly demonstrate value for money, along   with   a   commitment   for   continuous   improvement   and   high customer satisfaction level  

 Car Allowance

£1,250 per annum paid monthly (subject to TAX and NI deductions, non-pensionable) 


  • 28 days paid holiday per year rising by 1 day per year up to a maximum of one working week
  • Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
  • Flexi-time scheme
  • Salary based contributory pension
  • Scheme with Life Assurance cover or a defined contribution pension
  • Scheme (SHPS)
  • Cycle Scheme
  • Learning & Development opportunities
  • Employee Assistance Programme


Who are Accent?

We own almost 22,000 houses across the north, east and south of the country.

They are home to over 35,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business.

If you feel great about putting customers first, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are smart, we are driven, we are caring and we are energetic – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

Come and join us and start your own journey with Accent. We aim to be number one, and you could help us get there.

You will be joining Accent at an exciting time. Our new 3-year Corporate Strategy ‘With you for your Journey’ sets out an ambitious and exciting agenda for the future that will establish Accent Group as a sector leading organisation.