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Receptionist Assistant

Employer
Yorkshire Housing
Location
Leeds, West Yorkshire
Salary
£15,222 per annum
Closing date
20 Oct 2019

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Job Details

We have an exciting opportunity for a Reception Assistant to join our Customer Experience team here at Yorkshire Housing. The main purpose of this role is to provide a customer focused professional and efficient administration service, and at all times deliver an excellent standard of service to customers.

 

Who we are:

We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.

At Yorkshire Housing, customer service is a key part of our business. We believe customer service should feel more like a customer experience – we want our customers to know we are here to help and that there is a clear defined journey to ensuring a positive customer experience. 

What the role involves:

As a Receptionist Assistant key responsibilities will include:

  • Supporting and assisting the receptionist in providing first point of contact for external and internal customers through reception and the switchboard service
  • Ordering and upkeep of the replacement of stock, refreshments and stationery
  • Assisting in the management of all room bookings for Yorkshire Housing Head office ensuring all the required equipment is in place as requested prior to a meeting
  • Creating a welcoming reception and directing all visitors through the correct procedures to ensure they are received in a professional manner reflecting the Yorkshire Housing values
  • Other impactful duties as per the attached job description.

In order to be successful in this role, you will need experience of working within a customer facing environment and proficiency in the use of ICT systems and Microsoft Packages.  

What can you expect:

In return we offer £15,222 for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We also have a really good reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.

 

Our values:

What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by:

Respect: demonstrating excellent interpersonal and communication skills

Reliability: being flexible and adaptable to undertake varying assigned tasks as directed

Enthusiasm: working on your own initiative and being highly organised

 

Why join now:

Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and support customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, as well as introducing new IT capability.

So if you want to be part of the team that makes a real positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!

This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds.

The closing date for applications will be 20th October 2019.

Interviews will take place on w/c 4th November 2019.

Please note if you are applying for this role internally you must inform your current line manager.

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
United Kingdom

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