Qube Systems Administrator (6 Month Secondment)

Purpose of Role

We are seeking a Qube System Administrator to join our ops team and help drive the business forward. The candidate will:

• Promote understanding of the Qube FM & SLM systems and processes
• Be our in-house Qube expert, configuring new and existing contracts to ensure we make the most out of the software we have chosen
• Be the first point of contact to support business users with Qube queries
• Facilitate issue resolution & education of business users
• Participate in Qube related projects where you will likely lead on technical aspects
• Identify new & emerging PropTech solutions
• Lead by example embedding and promoting Pinnacle’s values and culture

Routine Duties

• Manage the Qube userbase and licence requirements
• Provide both reactive and proactive assistance to the various teams and individuals within the business who use Qube
• Maintain written procedures & system guides for the Qube system
• Develop training material & deliver training both formally and informally to existing staff to improve the general knowledge and understanding of Qube
• Undertake routine maintenance and updates to the system to ensure it is running at optimum level
• Oversee the Tenant Portal element (Engage), undertaking updates, assisting with registration issues and overseeing the improved web design elements
• Participate in process improvement discussions
• Escalate issues as appropriate

Project Duties

• Assist in identifying workstreams to improve the Qube system
• Assist with building business cases for add on PropTech solutions
• Producing bespoke reports, routines and workflows to help streamline the various departments daily workload
• Input to business requirements for system or process changes
• Develop and execute user acceptance test scripts
• Assist in the development of new business opportunities for the Homes business and wider Group
• Actively promote the services of Pinnacle at industry events/forums and through networking with prospective clients and other key external influencers.

Skills Required

• Thorough knowledge of housing business processes, structures & organisation
• Vision to see beyond current working practices
• Knowledge & expertise using the Qube FM & SLM system
• Ability to structure tasks, identify dependencies, set priorities and make business decisions
• Strong communication and networking skills, internally and externally
• Be able to work collaboratively
• Ability to prepare and conduct user training
• Strong analytical skills
• Proactive approach to work
• Ability to act as a change agent
• To be able to demonstrate the behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.