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Customer Service Advisor

Employer
Sanctuary Housing
Location
Adderbury
Salary
£21070 to £22180 per year
Closing date
19 Oct 2019

Job Details

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

 

Customer Service Advisor

 

Hindle House, Banbury

 

£21,070 per annum (rising to £22,179 after 12 months service subject to satisfactory performance)

 

37.5 hours per week

 

 

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

The exciting opportunity of Customer Service Advisor – Debt Collection will see you working within our Income Services team. Your role will be to deliver high quality income recovery services dealing with our customers who have rental debt. The ideal candidate will be excited about the opportunity to help our customers to make full payment or to come to a mutually agreed upon payment plan to settle existing debt.  Within Income Recovery, you will work with our customers on a daily basis, negotiating payment plans and dealing with other income relating queries. You should have experience interacting and working with customers who are experiencing financial difficulties. We're looking for someone who is persistent in the face of obstacles and difficult situations. This opportunity is situated right in the heart of our professional call centre environment and involves liaising with a range of internal teams to support the effective delivery of housing services.

 

The role of Customer Service Advisor will include:

  • Deliver high quality and consistent services in relation to Income Recovery, with first contact resolution our main priority to ensure that we achieve customer service excellence.  Assist with related enquiries and complaints
  • Develop, build and maintain relationships with residents and stakeholders by actively identifying any shortfalls in service delivery, areas for service improvement, and ensure that these are acted upon
  • Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary's customers and to minimise potential risk
  • Providing administration of a high quality and consistent early stage income collection service, focusing on income maximisation in line with process and procedures.  Offering effective support to residents, signposting where appropriate

 

Skills and experiences:

  • Working knowledge of call handling in a contact centre environment or similar environment
  • Excellent communication skills including interpersonal and written
  • Proven experience of working to deadlines and prioritising workloads
  • Knowledge of relevant regulations, legislation and good practice, e.g. Debt collection, GDPR and treating customers fairly, etc.

 

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching contributions from Sanctuary
  • At least 23 days paid holiday, rising to 28 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

 

To view the job profile, please click here

 

Closing Date: 18October 2019

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

 

Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity..



Company

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

If you care about making a difference and want to work for a company which invests in its staff, why not work for Sanctuary Housing?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • At least 25 days paid holiday (plus bank holidays), rising to 30 days after 5 years’ service
  • Family friendly arrangements, including opportunities for flexible working
  • A pension scheme, with matching contributions from Sanctuary, so you can plan for the future
  • Health and wellbeing plans, including voluntary critical illness scheme
  • Discounts through MyRewards from major retailers and other offers to help your pay go further
  • Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
  • 24 hour Employee Assistance Programme providing a free information service and personal counselling if required
  • Life assurance to help provide peace of mind
  • Opportunities to progress with a wide range of learning and development opportunities delivered by our specialist in-house team
  • Enhanced sick pay once you have completed qualifying service
  • Expenses if you have to use your own car to travel for work.
  • Regular meetings with your manager to explore ways to help you develop in your career and ensure you’re getting the training you need

https://jobs.insidehousing.co.uk/employer/58420/sanctuary-group/

https://jobs.insidehousing.co.uk/employer/4605975/sanctuary-maintenance/

Company info
Website
Telephone
01905 334000
Location
Chamber Court
Castle Street
Worcester
WR1 3ZQ
United Kingdom

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