Tenancy Specialist Manager

England, Norfolk, Norwich
£38740 - £50630 per annum + depending on location
08 Oct 2019
22 Oct 2019
Clarion Housing Group Ltd
Full Time
Organisation Type
Developer / builder

Job Title: Tenancy Specialist Manager

Reference: R0000877

Job Expiry Date: Tuesday 22nd October 2019 at midnight

Salary: £38,740 to £45,570 per annum (Norwich, March or Bishop's Stortford based)

£43,040 to £50,630 (Borehamwood based)

Job Location: Norwich, March, Bishop's Stortford or Borehamwood

Hours: 36 hours per week

Contract Type: Permanent

We have an exciting opportunity for a Tenancy Specialist Manager to join our team based at our Norwich, March, Bishop's Stortford or Borehamwood office on a permanent basis.

To effectively manage and drive high quality performance of a regional team of Tenancy Specialists to deliver an effective and professional response to issues of anti-social behaviour, social housing fraud and safeguarding, ensuring that our neighbourhoods are places that residents want to live.

Some of the key accountabilities include: -

  • Ensure the Tenancy Specialists are provided with strong, effective and positive management that establishes a culture which drives performance and delivers high levels of customer satisfaction
  • Work with the Neighbourhood teams to map ASB hotspots and identify positive medium term and longer term solutions to ASB, that inform the local Neighbourhood Plans and local offers.
  • Provide guidance and support to Tenancy Specialists to build a high level of individual and team knowledge and expertise in areas of ASB and tenancy fraud
  • Ensure that Tenancy Specialist staff have a thorough understanding of and comply with Clarion policies, procedures and business processes

With your experience of team management you'll be an expert at motivating others and building relationships across the business. You'll be able to demonstrate strong leadership skills, with a proven ability in influencing and negotiating. You'll have a strong track record of delivering results along with extensive experience of housing management practice and housing legislation.

Regular travel across the region will be required.

Closing Date: Tuesday 22nd October 2019 at midnight - interviews to be held on 12th November 2019 at Reed House, Norwich office

For further details on this vacancy please click 'apply'.

You can download the role profile here - https://careers.clarionhg.com/media/1191/role-profile-for-tenancy-specialist-manager.pdf

This post is subject to Basic Criminal Record Check Clearance

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