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Visiting Officer

Employer
Barnet Homes - Part of The Barnet Group
Location
Barnet (City/Town), London (Greater)
Salary
Circa £28,000 per annum
Closing date
10 Nov 2019

Job Details

Visiting Officer

12 month Fixed term contract
Barnet Homes - part of The Barnet Group

Are you looking for a challenge? Able to work in a fast-paced environment?

We are looking for a highly motivated individual with a 'can do' attitude to join the Temporary Accommodation Reduction team within the Housing Options Service.

With a passion for excellent customer service, you will ensure that the customer experience is enhanced and tailored to the needs of our more vulnerable customers.
Barnet Homes' Housing Options Service is a key frontline service providing housing and homelessness advice in one of the most popular areas in London.

A key objective of the Housing Options Service is to source and retain good quality private sector and temporary accommodation, to meet the needs of homeless applicants. 

As a Visiting Officer, you will be responsible for ensuring our clients are living at the accommodation provided by Housing Options Service, ensuring the emergency accommodation properties meet the Health and Safety requirements. You will ensure the Accommodation Providers deliver good quality service to our clients.

You will be working towards reducing the number of households living in temporary accommodation. You will support the homelessness prevention initiatives, including undertaking mediation, and the assessment of the suitability of accommodation from which clients' approach. You will provide a high-quality front-line service to the public and ensure the recording and maintenance of accurate case notes on our information systems.

We are looking for an individual with excellent communication skills, who is able to engage with a range of audiences including vulnerable customers, landlords and other agencies. An individual with attention to detail, and the ability to resolve difficult and confrontational situations.

Internal closing date -  23.59 on 23/10/2019

Company

The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

We employ approximately 1,000 members of staff in a wide range of roles; from care workers to plumbers and carpenters. We also have many office-based roles for our ever-growing organisation. We are a London Living Wage employer, and pride ourselves on our equality, diversity and inclusion, as well as the opportunities we provide for staff growth and development.

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants
  • Opendoor Homes – a subsidiary of Barnet Homes which gained Registered Provider status from the Homes and Communities Agency in 2016. Opendoor is developing an initial 320 new homes in the borough, and has ambitions to build many more. It is also purchasing homes on the open market for affordable rent.
  • Bumblebee – an online estate agent providing quality bespoke property services to landlords and tenants, throughout Barnet and the surrounding areas.
  • TBG Flex – a company for the recruitment and employment of new staff.
  • Your Choice Barnet – an adult social care company that provides day services, respite centres, extra care schemes and care homes to adults with learning and physical disabilities, older adults and adults with additional care needs.

Our mission is to make a real difference to every customer.

We also offer services to the wider community. These include a let2barnet lettings service for private landlords, and BOOST, an employment and training support service.

Company info
Website
Telephone
0208 359 2798
Location
The Barnet Group
2 Bristol Avenue
Colindale
London
United Kingdom
NW9 4EW
GB

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