Customer Service Advisor

Location
England, Essex, Chelmsford
Salary
Up to £20996.00 per annum
Posted
12 Oct 2019
Closes
26 Oct 2019
Ref
GHA1-000357
Contact
Laura Maxey
Hours
Full Time
Organisation Type
Housing association / RP

Location: Chelmsford
Salary: £ 20,996 pro rata
Full time x 10 - 40 hours, Mon-Fri (6 month fixed term contract)

Customer Service Advisor - Customer Service Centre - Opportunities available!

Are you passionate about customer service? Do you want to work somewhere you can make a real difference?

As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding service to a diverse range of our customers, over the phone and digital channels. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers.

The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly.

No previous housing experience or knowledge is necessary - we'll teach you all that!

We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today!

The shift times for the full time position will vary between 8am - 6pm Monday to Friday, on occasion we may ask you start and finish slightly later.


Please be aware that the assessment day will be held on Friday 25th October and you must be available to attend.

If you are successful on the day and offered a position you must be available for training which will start on Monday 25th November, 2 weeks classroom training and 1 week shadowing from 8.00am to 5.00pm

At our customer services assessment centre you'll have the opportunity to see our modern offices via an office tour, you will meet our management team, and have an opportunity to ask questions.

In exchange, we offer a fun and team orientated working environment. A competitive salary, 26 days holiday (pro rata if part time), pension, health cash plan, a clear career path, great training and a highly supportive management team. We fully endorse career development and offer significant opportunities for learning and development and the chance to make a difference to how Genesis evolves in the coming years.

For further information or an informal conversation regarding the role please contact Laura Maxey at Retinue Solutions 07384798496 or email laura.maxey@retinue-solutions.com. Applications should be made on the Notting Hill Genesis career portal https://www.ats365.co.uk/board/Genesis.

You will need to supply your CV and a supporting statement (detailing your suitability for the role as outlined in the role profile).

Advert closing date - Wednesday 23rd October (midnight)

Assessment day - Friday 25th October

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.

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