Welfare Benefits Advisor
- Employer
- Clarion Housing Group
- Location
- England, Surrey, Croydon
- Salary
- £27610 - £32480 per annum
- Closing date
- 1 Nov 2019
View more
- Function
- Community and Customer Services, Revenues / benefits
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Job Title: Welfare Benefits Advisor
Reference: CUS0001053
Job Expiry Date: 1st November at Midnight
Salary: £27,610 - £32,480 per annum
Job Location: Croydon - With regular travel to Kent and Dorking and London
Hours: 36 hours per week
Contract Type: Permanent
We are recruiting for a Welfare Benefits Advisor to provide comprehensive welfare benefits advice and income maximisation service to customers.
About the role
The role consists of the below responsibilities;-
- To ensure income maximisation through the take up of appropriate benefits for customers
- Give advice, guidance, assistance and support to tenants with regard to income maximisation and statutory benefits and to ensure customers are not financially excluded
- Keep abreast of and disseminate information on, all national and local benefits changes, both legislative and administrative, as appropriate
- Advocate and negotiate on behalf of the Association and its customers with the relevant statutory authorities on individual cases up to and including representation at tribunals, review and appeal boards in respect of a wide range of welfare benefits
- Prepare reports and statistical analyses of caseload as required
- Initiate take-up campaigns amongst the Association's customers as required
- Develop and maintain links with statutory agencies, initiating a corporate approach to welfare benefit reform and participate in the negotiation of service level agreements where appropriate
About You
You must have access to transport to visit tenants houses, situated across the surrey region. We are looking for someone with excellent communications skills and a strong focus on priding a high level of customer service. This role also requires you to have the below experience;-
- A good working knowledge of the current law with regards to welfare benefit and reform
- Proven experience of providing Welfare Benefit advice and guidance to customers with excellent interpersonal skills
- Able to assist and help individuals who may have social, health or financial difficulties
- To be able to demonstrate a methodical approach to work, with sound organisational skills, within a team environment but also an ability to work on own initiative, within deadlines and guidelines and under pressure
- To be confident and competent to lone-work on a patch and in customers' homes
Job Description - https://careers.clarionhg.com/media/1214/clarion-role-profile-wba.pdf
Applicants must be able to travel across regions as required. The post requires regular business mileage and new recruits will be expected to have access to a car
This post is subject to a Basic Criminal Record Check Clearance.
Company
Clarion Housing Group
Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
- Website
- https://www.clarionhg.com/
- Location
-
6 Tooley St
London Bridge
London
GB
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