Welfare Benefits Advisor

Location
England, Surrey, Croydon
Salary
£27610 - £32480 per annum
Posted
18 Oct 2019
Closes
01 Nov 2019
Ref
R0001053
Contact
Clarion Housing Group Ltd
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Title: Welfare Benefits Advisor

Reference: CUS0001053

Job Expiry Date: 1st November at Midnight

Salary: £27,610 - £32,480 per annum

Job Location: Croydon - With regular travel to Kent and Dorking and London

Hours: 36 hours per week

Contract Type: Permanent

We are recruiting for a Welfare Benefits Advisor to provide comprehensive welfare benefits advice and income maximisation service to customers.

About the role

The role consists of the below responsibilities;-

  • To ensure income maximisation through the take up of appropriate benefits for customers
  • Give advice, guidance, assistance and support to tenants with regard to income maximisation and statutory benefits and to ensure customers are not financially excluded
  • Keep abreast of and disseminate information on, all national and local benefits changes, both legislative and administrative, as appropriate
  • Advocate and negotiate on behalf of the Association and its customers with the relevant statutory authorities on individual cases up to and including representation at tribunals, review and appeal boards in respect of a wide range of welfare benefits
  • Prepare reports and statistical analyses of caseload as required
  • Initiate take-up campaigns amongst the Association's customers as required
  • Develop and maintain links with statutory agencies, initiating a corporate approach to welfare benefit reform and participate in the negotiation of service level agreements where appropriate

About You

You must have access to transport to visit tenants houses, situated across the surrey region. We are looking for someone with excellent communications skills and a strong focus on priding a high level of customer service. This role also requires you to have the below experience;-

  • A good working knowledge of the current law with regards to welfare benefit and reform
  • Proven experience of providing Welfare Benefit advice and guidance to customers with excellent interpersonal skills
  • Able to assist and help individuals who may have social, health or financial difficulties
  • To be able to demonstrate a methodical approach to work, with sound organisational skills, within a team environment but also an ability to work on own initiative, within deadlines and guidelines and under pressure
  • To be confident and competent to lone-work on a patch and in customers' homes

Job Description - https://careers.clarionhg.com/media/1214/clarion-role-profile-wba.pdf

Applicants must be able to travel across regions as required. The post requires regular business mileage and new recruits will be expected to have access to a car

This post is subject to a Basic Criminal Record Check Clearance.