Aster exists to have a positive impact on people’s lives. We provide safety and security through our reliable landlord and independent living services and we supply a wide range of housing options in response to the housing crisis. We own and manage over 30,000 homes with over 92,000 customers in more than 40 local authority areas. With 1,300 employees, our annual turnover is £212m and our assets are worth over £1.6bn. We have allocated over £2bn to be invested in more than 10,000 new homes of all tenures between 2017 and 2024 and our target is to develop 11,800 new homes during the same timeframe.

The Group Customer Services Director position is a new role, created to strengthen Aster’s strategic customer focus and provide both the Executive and the Overlap Boards with an exciting vision for our customers. The postholder will embed the importance of our service offer at the highest levels of the business, as well as ensure that Aster has a long-term sustainable infrastructure to deliver even easier access to an effective and supportive service to our customers.

The postholder will lead a team of over 700 people with responsibility for income of c£170M pa of rent and service charge income, and budgets of £70M. The new Group Customer Services Directorate will comprise the following principal divisions: housing, customer services, estate management, responsive repairs and related services.

We are looking for a collegiate leader with a passion for excellent customer service as well as strategic vision. Senior management experience of running at least one of the services in the portfolio is essential but technical expertise is secondary to the ability to work across a complex and geographically dispersed, customer facing organisation. Extensive experience of working with boards and a wide range of stakeholders to ensure compliance and deliver objectives is also required, as it a commitment to all aspects of diversity and inclusion for customers and colleagues.

For further information about this role please visit our website via the red 'apply' button and download our recruitment pack. If, after having read the pack you would like an informal and confidential conversation, please contact our retained advisor at Altair Ltd: Sarah Palmer, Head of Executive Search and Interim Management, Altair Ltd - mobile: 07806 602933, email: sarah.palmer@altairltd.co.uk

The closing date is: 10:00am Monday 18 November 2019.