Scheduling and Business Support Team Leader

Do you have the drive, ambition and a “can do” attitude to help us succeed to achieve our ambitious aims and objectives?

Do you have a passion for housing, customer service and are you experienced in change management?

Northampton Partnership Homes was formed in 2015 and has achieved great things over the last 4 years. The property maintenance and compliance team are now embarking on a change management programme, where services provided are being reviewed and reshaped, to ensure we are getting repairs right first time, statutory compliance is being achieved and void properties are managed efficiently.

The scheduling and business support team play an important role in ensuring our objectives are achieved.

We are seeking a positive, experienced housing professional to join our forward-thinking property maintenance and compliance team. You will work closely with the management team to help deliver an excellent business support and scheduling service, where our tenants and leaseholders are at the heart of service delivery.

We are going places, we are positive about our future and see you as being integral to helping us to achieve our objectives.

As the Scheduling and Business Support Team Leader, your main responsibilities will include:
• Operational management of a team of 8 staff providing scheduling and business support to the in-house team of 71 operatives and external contractors
• Assisting in the management of void repairs and property compliance functions
• Introduction of a performance management culture, where expectations are exceeded
• Supporting the team through a period of change
• Managing complaints effectively, where a good customer journey is key

The ideal Scheduling and Business Support Team Leader will have:
• An understanding of the importance of social housing and our customer base
• Experience of developing a team through change management, to achieve great things
• Experience of local government
• A commitment to professional development and be passionate about housing and developing NPH