IS Application Specialist

Worcester

£38,797 per annum inclusive of policy allowance (rising to £40,838 per annum inclusive of policy allowance after 12 months, subject to satisfactory performance)

35 hours per week

Information Technology at Sanctuary Group

At Sanctuary Group, we recognise the opportunity that technology and innovation presents and we have a track record of supporting the growth and diversity of our operations with a strong investment in technology. We seek to use technology to enable growth and facilitate high-quality customer service.  Sanctuary Group became the first housing association to implement SAP company-wide, with our programme One Sanctuary. 

We are recruiting for experienced Application Specialists to join our dynamic, ever changing large enterprise within our Technology department.  In this role you will take responsibility for the analysis and development of our IT system improvements and support services; ensuring that best practice is applied to system support, upgrades, testing and procedures and to support internal transformation projects across our applications.

The role of Application Specialist will include:

• Assisting with the integration of new and existing IT application services to meet the future needs of the Group
• Ensuring effective appraisal of new technologies and the suitability in meeting Group needs, including scalability and performance
• Maintaining, upgrading and monitoring large business applications
• Supporting the IT Service Desk to identify and rectify immediate and longer term customer requirements using problem management processes, to meet and exceed service standards
• Ensuring IT systems are secure and robust, maximising system availability to business users across the Group

Skills and experiences:

• Proven experience of supporting the management of Application infrastructure gained in a large, complex environment
• Skilled in working with large business applications and data management systems, including configuration (Finance, Property/Asset Management, HR, reporting)
• Experience of server based database environments, including reporting such as Oracle, SQL, Unix, Crystal Report and Business Objects
• Experience of undertaking systems analysis, identifying and implementing business process improvements
• A background in providing technical support and resolving customer queries, in line with service levels
• Strong planning, organisational and communication skills with the ability to adapt style and language depending on the audience

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary Group employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 

Sanctuary Group is committed to equality and diversity and is proud to have signed up to the Tech Talent Charter, a commitment to deliver greater gender diversity in the information technology workforce.

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

• A pension scheme, with matching employer contributions from Sanctuary up to set limits
• 25 days leave (rising to a maximum of 30 days) plus public holidays
• Life assurance
• Health & well-being plans
• Discounted products & services
• Personal advice and counselling
• Family-friendly arrangements
• Tax efficient savings through our Cycle to Work scheme
• Learning and development opportunities
• Salary is £32,280 with an additional policy allowance of £6,517 per annum (rising to £33,978 with an additional policy allowance of £6,860 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here

Closing Date: 12 November 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.