Housing Manager

Purpose of Role

Provide a comprehensive housing service across the contract and to take full responsibility for a patch as defined by the Contract Manager. You will be responsible for the effective monitoring of the housing service and all aspects of tenant & lessee management, providing regular reports on performance, identifying key issues and solutions.

Duties

• Meeting all relevant performance indicator targets
• Develop effective relationships with residence, residence groups, the Client and other stakeholders. Attend meetings as required (usually evening)
• To work with residents, council departments and other agencies to develop initiatives to enhance the areas/estates managed by the village team, and improve customer satisfaction
• Respond effectively to all correspondence including councillor and MP enquirers.
• To effectively manage anti-social behaviour cases, including liaison with council departments and other agencies
• To investigate all reports of tenancy fraud
• To work with the contracts rehousing team to let void properties within contract targets
• To process tenancy queries, succession and assignment applications in line with council policies/ statutory guidelines
• To liaise with council departments/contractors on arrears management, and repairs and maintenance issues
• To lead the development and implementation of service improvement initiatives on his/her housing management patch to improve customer satisfaction
• Support the contracts community development activities by mentoring students/pupils on work placements with Pinnacle
• To identify opportunities and regularly lead activities to market Pinnacle such as community events/fun days

Skills Required

• Knowledge of housing legislation and current practice
• Ability to work as part of a team
• Resilience to manage in an ever-changing environment
• Experience of dealing with the public
• Excellent communication skills (oral and written)
• Excellent IT skills (Word and Excel)
• Excellent numeracy skills
• Housing qualification, at least CIH level or equivalent. Must be willing to study for CIH level 3 if not already achieved