Sanctuary Scotland manages rented and shared ownership homes across the country, including Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Welfare Rights Officer

Fleming House, Cumbernauld

£30,921 per annum (rising to £32,548 per annum after 12 months service, subject to satisfactory performance)  

37.5 hours per week

Why work for us?

Sanctuary Scotland Housing Association is one of the country’s largest social landlords.  We provide around 6,500 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.

We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.

We are seeking an experienced person to support our tenants to access welfare benefits and maximise income.  Positive outcomes support tenancy sustainment which is a key objective for us as a housing provider.   The successful candidate will demonstrate an ability to manage a demanding and diverse workload, with a proven track record in the delivery of Welfare Rights services.

The role of Welfare Rights Officer will include:

• Providing a comprehensive management and resolution service for welfare related queries and complaints, including; benefits, budgets and debt management
• Producing statistical information on key performance indicators to assist management with performance monitoring processes
• Negotiating payments to ensure evictions are avoided, advocating for and where necessary, representing residents at appeal tribunals and other hearings
• Supporting the management, development and implementation of effective systems and processes that enable the accurate recording of customer information
• Meeting all legislative and regulatory requirements for welfare rights activities

Skills and experiences:

• Working knowledge of welfare benefits regulation, relevant legislation and case law is essential
• Understanding of good practice principles relating to claim processes and entitlement
• Proven experience of planning, organising and prioritising work loads in order to meet deadlines
• Ability to analyse data, diagnose problems and implement effective solutions
• Excellent communication skills, both verbal and written
• Familiarity with Microsoft Office packages

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

• A pension scheme with employer contributions from Sanctuary
• At least 25 days paid holiday, rising to 30 days after 5 years service
• Family friendly arrangements, including opportunities for flexible working
• Health and well-being plans
• A variety of online discounts and rewards from major retailers
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

To view the job profile please click here

Closing Date: 13 November 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure Scotland check will be necessary in the event of a successful application which we will pay for.
Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.