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Independent Living Officer (Help@Hand)

Employer
Yorkshire Housing
Location
Agile
Salary
£19,605 per annum plus £2,000 car allowance
Closing date
22 Nov 2019

Job Details

Independent Living Officer (Help@Hand)

Locations: Agile

Salary: £19,605 per annum plus £2,000 car allowance

Independent Living Officer - Help at Hand:

We have an exciting opportunity for an Independent Living Officer- Help at Hand to join our Customer Independence team here at Yorkshire Housing on a permanent contract. The main purpose of this role is to provide a high-quality person-centred support service to enable us to promote independence and choice for customers.

 

Who we are:

We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. We also provide a range of services so that people can live independently, with all our profits being reinvested so that we can do even more for our customers. Our ambition is that everyone has the opportunity to live in a quality home they can afford. At Yorkshire Housing we are here to create a vibrant community where our customers can encompass their own independence in our schemes.  We continuously strive to help and support our customers to be able to live independently in their own homes by creating safe, engaging environments for them to live in.

 

What the role involves:

As an Independent Living Officer – Help at Hand your key responsibilities will include:

  • Organising and carrying out support visits to help our customers to live independently in their own home
  • Providing an exceptional customer service that promotes customer independence by building a rapport with your customers and gaining knowledge and an understanding of their needs and choices
  • responding to emergency calls for assistance, including out-of-hours standby service as per rota, taking action as appropriate
  • Ensuring our customers are safe by undertaking needs and risks assessments and/or referring to, or liaising with health, care and other professionals to facilitate their support.
  • Other impactful duties as per the attached job description.

 

In order to be successful in this role, you will need an understanding of safeguarding, excellent interpersonal skills and the ability to communicate effectively with good organisational skills.

 

Our values:

What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by:

 

Respect: providing caring and sympathetic support

Reliability: being able to work on evening and weekends to meet the needs of the customers

Enthusiasm: using your initiative to identify opportunities and create outcomes that promote customer independence

 

What can you expect:

In return we offer £19,605 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus a day off in lieu of Bank Holidays. We value a work/life balance and part time applications are welcomed (please specify on your application your preferred hours of work where indicated).

 

We also have a really good reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.

 

Why join now:

Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and support customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, as well as introducing new IT capability.

 

So if you want to be part of the team that makes a real positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!

 

Where will I work?

We need to operate across the entire Yorkshire region, but we will aim wherever possible to deploy you to undertake work with consideration to your home location, as such we would be particularly interested in hearing from applicants in the York and Ryedale area.

 

The closing date for applications will be 17th November 2019.

 

Interviews will take place on the 27th and 28th November 2019.

 

Please note if you are applying for this role internally you must inform your current line manager.

 

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
United Kingdom

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