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Handyperson Team Leader

Employer
Yorkshire Housing
Location
Stockton, Beccles
Salary
£22,565 per annum
Closing date
17 Nov 2019

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Job Details

Handyperson Team Leader

Locations: Stockton

Salary: £22,565 per annum

Handyperson Team Leader

We have an exciting opportunity for a Handyperson Team Leader to join our HIA team here at Yorkshire Housing. The main purpose of this role is to lead the coordination of the day-to-day operations of the Handyperson Services in Stockton.

Who we are:

We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we're developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.

What the role involves:

As a Handyperson Team Leader, you must be able to provide clear direction, effective leadership and support to staff; developing a leadership style and culture, which encourages and motivates staff to enable the provision of excellent services. Key responsibilities will include:

  • Setting clear expectations for all handypersons, discussing performance on a regular basis
  • Delivering excellence in all aspects of the handyperson service delivery by researching, developing and implementing good practice and identifying areas for improvement in the service
  • Producing accurate records of work undertaken in conjunction with the administration team to provide timely information to the HIA management team as required
  • Working with multiple agencies to ensure customer’s needs are assessed and resolved where possible, including liaising with the Needs Advice and Support Officers and other appropriate agencies as required
  • Assessing at Handyperson Trained assessor level, and fitting a variety of disability equipment to customer’s homes to enable them to remain living independently; including grab rails, toilet frames, stair rails and other items deemed appropriate at assessment stage 
  • Being responsible for a caseload of customers  
  • Other impactful duties as per the attached job description

In order to be successful in this role, you will need experience in joiner/carpentry work sufficient to fit minor adaptations within the homes of elderly or disabled customers and experience of managing staff and teams.

What can you expect:

In return we offer £22,565 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We also have a really good reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.

Our values:

What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by:

Respect: showing an appreciation of and commitment to, equality and diversity in all aspects of YH's activities

Reliability: being able to work logically and systematically through difficulties using problem solving skills

Enthusiasm: having a willingness to develop own skills and evidence of personal development

Why join now:

Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and support customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, as well as introducing new IT capability.

So if you want to be part of the team that makes a real positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!

This is a temporary contract until 31 October 2020, full time (35 hours per week) role based at our Stockton office.

The closing date for applications will be 17 November 2019.

Interviews will take place on 27 November 2019.

Please note if you are applying for this role internally you must inform your current line manager.

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
United Kingdom

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