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Home Ownership Officer

Employer
Settle
Location
Cambridge, Gloucester
Salary
Up to £31,997
Closing date
21 Nov 2019

settle is a modern social business. As a proud provider of social housing, we manage over 9,000 properties across Bedfordshire and Hertfordshire. Formed in 2003, we were previously known as North Hertfordshire Homes.

We’re here to help people who are struggling to find a place to live. We help our customers to stay in their homes comfortably, so that they can live the life they choose.

We’re looking for an experienced Home Ownership Officer to provide an exceptional service for settles home owners.  You will be reporting to the Home Ownership Manager taking responsibility for key operational and frontline functions and services to our customers and stakeholders. No day will be the same, so you will have an interesting and varied remit with the challenge of managing the wide range of functions that sit in this area. Joining up how the organisation works, to ensure we understand the needs of homeowners, the communal services they receive are well managed and service charges are well presented and understood and collected.

You will work collaboratively with operational and customer contact teams to deliver an easy to access customer centred service. At settle we aim to improve the services we offer by applying a collaborative and flexible approach and you will embody and champion this approach. You’ll be able to work collaboratively with operational teams to deliver positive solutions.  

The successful candidate will have background and experience in home ownership. A key understanding of the legislative framework relating to this area of work and its practical application is essential.  If you’re passionate about housing, this area of work and would like to join an excitingly progressive organisation, we’d love to hear from you!

Closing date: 21 November 2019

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