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Infrastructure Support Analyst

Employer
Riverside
Location
Speke, Liverpool, L24 8RF
Salary
£35,979 per annum (10% salary increase after 12 months service, dependent on work performance)
Closing date
22 Nov 2019

View more

Function
Corporate Services, IT
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Details

Riverside have an excellent opportunity for an Infrastructure Support Analyst working full time, on a permanent basis at our Head Office in Liverpool. The starting salary for this role is £35,979, but will increase to £39,766 after 12 months based on performance.

What will you do?

As an experienced IT professional, you will be responsible for the support, maintenance and configuration of a number of complex infrastructure environments and technologies. You will also need to be able to provide invaluable second line and third line support services and we will trust you to be on call 24x7x365 for support.

Day to day

Your key responsibilities as Riverside’s Infrastructure Support Analyst will include:

• Provide responsive and professional second line and third line support for the resolution of incidents from Service Desk to SLAs, using third-parties where required, and adhering to all agreed standards
• Use technical knowledge and technical expertise to provide infrastructure input to service plans, and support any planned annual disaster recovery tests for Tier 1 services, updating the library of infrastructure specifications and procedures including server specifications and server failover procedures
• Applying and managing security patch management and vulnerabilities
• Maintain relevant asset registers and configuration management records and processes, following best practice approaches
• Maintain knowledge of industry standards to recommend optimal IT services, solutions and processes to the IT team.

Does this describe you?

Essentially you have experience of providing infrastructure support services and strong InfoSec within an IT department. You are customer focused and have a broad exposure to supporting various server operating systems, Microsoft Active Directory Services, Middleware and mobile devices.

What’s in it for you?
In return for your hard work and dedication, we offer you:
• Riverside Rewards scheme and app, providing valuable access to voluntary discounted benefits including high street and online savings
• Access to ongoing personal career development opportunities through Learning Zone
• Access to e-learning
• Eye tests, glasses and lenses
• 25 days holiday per year (plus bank holidays)
• Opt-in to Medicash employee-funded benefit

Who are Riverside?
We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods.

Is Riverside for you?
We want you to feel empowered by leaders and fairly treated, knowing that your voice is truly heard. Being people-focused, we treat our customers with this same respect.
We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. 
Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. 

Company

We’re glad you’re thinking about coming to work with us at Riverside.

Our people are our greatest asset and it’s an exciting time to be joining us. We are transforming to build a leaner, smarter organisation so we can deliver more homes and better services.

We’ve also launched our 2017-20 Corporate Plan – and we’ve got big ambitions for the next 10 years as we approach our centenary.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here.

We are supporting our people to excel in a collaborative culture where change is the norm, where your health and wellbeing matters, and where everyone understands how they and their work fits in.

We are rewarding our people with competitive pay, a wide range of benefits, flexible working and employee offers.

We are empowering our people to do great work by investing in learning, personal development and technology.

And we are listening, using our Employee Forums, Workplace Trust and staff groups to help people thrive, regardless of age, gender, sexual orientation or ethnic background.

Together we care about our customers, we care about our neighbourhoods, and we care about the places where our people work.

Company info
Website
Mini-site
Riverside
Telephone
0845 112 7722
Location
2 Estuary Boulevard
Estuary Commerce Park
Liverpool
L24 8RF
GB

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