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1st Stage Rent Recovery Team Leader

Employer
London Borough of Redbridge
Location
Redbridge, London (Greater)
Salary
£34,794 - £36,711 per annum
Closing date
16 Jul 2020

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

It is an exciting time to join Redbridge Council’s new Housing Systems and Resources Service. The service has recently undergone transformation so that it is better equipped to embrace change in response to significant legislative, financial and demographic challenges. We are now looking to recruit a talented Rent Recovery Team Leader who will share in our vision to secure sustainable housing solutions, through working in partnership with customers, for all.


About the role:

Reporting the Rent Recovery Service Manager, the Rent Recovery Team Leader will play a key role in the effective management of the overall Rent Recovery unit. You will lead and manage a team consisting of three Rent Recovery Support Officers, ensuring that all rent recovery is compliant with internal procedures and external legislation. This team will focus on first stage arrears, providing administrative duties related to early intervention to target rent arrears, and transitioning cases to Second Stage and Complex Case teams. You will support the smooth transition of workflow between each of the Rent Recovery teams. As a Team Leader, you will contribute to the minimisation of arrears through a customer-centric approach.


About you:
We are looking for a strong, experienced candidate with:


• An excellent knowledge of rent recovery
• The ability to manage and motivate officers / teams to deliver required service outcomes
• Experience of casework and the ability to fairly and effectively allocate caseloads
• An understanding of managing team budgets
• Experience of building strong relationships with internal and external partners and agencies; strong communication skills
• Good understanding of the Welfare Reform Act and of GDPR
• Extensive knowledge of the rights and obligations of landlords and occupants in the public and private sector

For an informal discussion, please contact Sanjay Mandil, Rent Recovery Service Manager, on 020 8708 7651 or email sanjay.mandil@redbridge.gov.uk

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