Customer Service Advisor X 2

Hampton Wick, South West London
£23,000 per annum
27 Aug 2020
27 Sep 2020
Full Time
Organisation Type
Housing association / RP

(3-6 month temporary contract)

About us

Hastoe is an award-winning housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes. We hold charitable status and support our communities by providing high-quality and sustainable housing across the south of England.

About the role

We are looking for x 2 Temporary Customer Service Advisors to join our Customer Service team. As a Customer Service Advisor, you will be the first point contact for all our residents. You will provide the highest standards of customer service whilst managing expectation within our service standards. Receiving complex and simple service requests from residents across the South of England, you will go the extra mile and provide the personal touch in delivering the right outcomes on every occasion.

About you

You must be a team player. You are able to communicate effectively, multi-task and demonstrate organisation and time management skills to prioritise your work load. You must be committed to meeting deadlines, key performance indicators and maintaining excellent customer service. An understanding of repairs services and housing management would be an advantage.

(Link to Job description & Person spec)


Annual Leave: 25 days (increasing with service) + 1.5 days complimentary leave + option to purchase additional leave.

Pension: Employer contribution of 5%, giving a total combined contribution of 8% of salary (minimum employee contribution of 3%).

Family friendly policies and benefits:

  • Flexible working
  • Discounts for local shops, restaurants and gym membership
  • Cycle and Car Leasing Scheme
  • Employee Assistance Programme (advice service)
  • Health Cash Plan (a type of health insurance)

How to apply

Please send your CV and a supporting statement to by midnight on Sunday 6 September 2020.

CVs that are not accompanied by a supporting statement will not be considered for shortlisting.

For enquiries about the application process please contact the HR Team at

This post is subject to background checks.

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