Leasehold Coordinator

Home Group
Durham (City/Town)
05 Sep 2020
22 Sep 2020
Full Time
Organisation Type
Housing association / RP

Leasehold Coordinator

North – Flexible Location

Permanent, Full time (37.5 hpw)

Salary £22,500pa to £35,950pa dependent on skills and experience

Plus, Brilliant Benefits!

Delivering support with a difference. That’s when it hits home

At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible.

We have a fabulous opportunity for you to join our awesome (and growing) Leasehold team. You will be supporting 8,000 leasehold customers nationally covering varying tenures and will be responsible for managing your own workload and geographical area.  As a supporting role you will work alongside our Service Delivery and Maintenance Teams to deliver our customer promise as well as our Legal, Sales, Development and Finance team to ensure our customers are at the heart of what you do.

As a Leasehold Co-Ordinator the detail really matters as you will be responsible for setting and reconciling service charge budgets across all leasehold schemes. You will also drive and administer all Section 20 consultations and provide critical information for resale packs.  You will have a passion for doing a great job and exceeding customer and colleague expectations.  It’s a busy team with lots to do so energy, resilience and can-do attitude will just be how you do business.

What makes us No. 10 in the UK’s Best Super Large Great Places to Work, 7th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Gold Standard….? It’s our brilliant people and culture!

About our team

You’ll be working alongside our fabulous team who are super passionate about providing a consistent and professional specialist leasehold service to customers and colleagues.  There are 23 of us in the team in total based across the North and South but we operate as one National Team. We are newly formed, so this is a great opportunity to join us on the start of our journey.

Our manager is Christine Jeffers who has worked at Home Group for 13 years in a variety of roles within our Finance and Frontline Operational teams.  She is passionate about getting it right for the customer as well as setting and smashing targets, she likes a challenge.  We hope you do too!

Working hours

Whilst our working hours tend to be 09:00 - 17:30, it is the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

About you

It would be amazing if you already have the key skills and knowledge of Leasehold having already worked in a Leasehold Department before.  However, if not it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

You’ll be organised with strong communication skills, to build effective stakeholder relationships with both colleagues and stakeholders. You will ensure that we always get the best result in a timely manner.

You’ll have a good understanding of budgets and financial data in order to do the role effectively.  You will ensure we can account for where our customers money is going as if you don’t, our customers certainly will.

Its key you have good Customer Service skills to be able to support our customers.  They are relying on you to be knowledgeable, helpful and ensure their enquiry is dealt with accurately and timely.

You will have a sound knowledge of Microsoft packages, in particular Excel, in order to manipulate data.

With your own area of around 1,000 to support you will have the ability to multitask, prioritise and work under pressure.

You must also hold a full current driving licence, and have access to a vehicle with business insurance cover as you will be required to undertake some regional travel.

Want to know more?

If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Leasehold Coordinator Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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