Housing Income Manager

£52,342 – £55,719

Closing date: 27/09/2020

Interview date: 08/10/2020

Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you're looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council. With modern working practices where flexibility is commonplace and performance is measured on outcomes and results, alongside a generous holiday entitlement, you can experience a fulfilling job and great work-life balance.

This position is a fantastic opportunity for a determined and inspirational manager to lead our Housing Income Service. We are looking for a dynamic and experienced leader to champion good practice, create a customer centric culture whilst enhancing the service we provide as we move to a brighter future.

Key Duties

• To lead in the implementation of rent increases, ensuring compliance with all statutory requirements in relation to the information to tenants and required notice periods
• To lead and implement effective budget setting, forecasting, monitoring and control, to meet the council’s priorities and achieve maximum value for money
• To develop and review a Rent & Service Charge policy ensuring compliance with all relevant statutory regulation
• Design and set performance targets, ensuring that these are closely monitored and that appropriate interventions are made
• To lead the Housing Income and debt recovery service ensuring the viability of the Housing Revenue Account through robust income management and early intervention

Experience, Qualifications and any Mandatory Requirements

• Possess a relevant degree level qualification and/or significant relevant experience in a senior leadership role in Income management
• A solid understanding of the relevant legal, political and operational aspects of an Income collection service
• A recognised management qualification or equivalent

Skills Required

• You will have a demonstrable experience in Income Management and a strong understanding of the legislative framework relating to this area of work and its practical application
• Significant experience of leading outstanding customer focused services
• You will be able to clearly demonstrate your skills along with your commitment to improving services and working innovatively
• Excellent communicator who engages positively with wider stakeholders to deliver projects

Departmental Benefits of this role

• This role benefits from the ability to work from home when appropriate and colleagues are issued with equipment to enable them to do their role effectively