Benefits & Housing Needs Officer

Hackney, London (Greater)
£33,759 to £34,986
14 Sep 2020
04 Oct 2020
Full Time
Organisation Type
Local authority

We’re looking for proactive, positive, team players who are willing to go the extra mile, to help us build better lives for our residents. 

Our borough

Hackney is London’s most diverse and dynamic borough. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital’s finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.

Hackney offers great benefits, for our people, including a range of flexible working options, discounts and other schemes to help you save money and the opportunity to plan for your future by joining the local government pension scheme (more details are available online here:

Hackney also actively promotes equalities and diversity, find out more here:

Our Service

The Benefits & Housing Needs Service is a very busy service, working with a wide range of residents who need our support to deal with the complex challenges they face. It is also a great place to work, develop and learn.

At Hackney we have taken an innovative approach to delivering the service by combining Benefits and Housing Needs functions. This gives us an opportunity to work together to help residents through their housing challenges using a holistic approach.

We deliver some of services jointly with partner organisations like Thamesreach to strengthen our offer.

You will be joining the service at an exciting time as we have embarked on an ambitious service redesign project that is exploring both digital and behavioural solutions.

Our Ethos

We want to provide a Benefits & Housing Needs Service which is easily understood, fair, accessible and beneficial to our residents. A holistic service that we are proud and confident in delivering. 

To achieve this ambition we are looking for people who are open, honest and accountable. People who are able to deliver difficult messages with empathy and compassion. Also who are keen to seek new solutions and learn through trying.

If you have these qualities we can teach you the rest.

The Teams

The Benefits and Housing Needs Service is made up of a variety of teams: Learning and Development, Legislation and Policy, Benefits Processing, Benefits Control, Benefits Subsidy, Housing Register, Lettings, Downsizing and Regeneration, Temporary Accommodation Placements, Hostel Management, Income Collection, Housing Advice and Homelessness Prevention, Rough Sleeping Outreach, Reviews and Appeals and Housing Supply.

Most of our roles are fully generic, which will enable you to move around the teams and develop your skills. We have a number of vacancies to fill across the Service.

Closing date for applications: Sunday 4 October 2020

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