Head of Home Ownership
Clarion Housing Group is the country's largest housing association with 125,000 homes nationwide. First and foremost, we're a social landlord, providing affordable homes overwhelmingly for people who can't meet their housing needs on the open market. We're also a property development company, a charitable foundation and a repairs and maintenance service, and by 2040 Clarion will be the undisputed leading housing group for good quality, fit for purpose, well-managed and sustainable private rent homes.
To ensure we meet these challenges, we're looking to appoint a Head of Homeownership, with the responsibility of establishing a team with a strong customer focus and expertise in leasehold and asset management to coordinate homeownership services across Clarion.Your team will advocate for homeowners, providing effective and compliant delivery of transactional customer services and ensuring their needs and expectations are understood.
We'll look to you to design and deliver efficient end to end processes aligned to our strategy and operating models which give a great customer experience, whilst providing consistency of approach and delivery across the Group.
Alongside this, you'll provide expert technical advice, support and training to your team and to the wider business in all leasehold and homeownership matters.
Other responsibilities include the following
- Use data to identify and drive service improvement, maximising opportunities for co-production to increase customer confidence and ensure swift resolution to queries
- Drive cross team collaboration to ensure service costs are identified, recoverable and charged
- Ensure that business learning is shared to inform new developments and management arrangements
- Advise the business on potential shifts in the operating environment and influence the policy debate
You will ideally be MRICS qualified, equipped with extensive demonstrable experience in asset management and have a track record of successful delivery in a regulated environment.
You'll require advanced communication and stakeholder skills in order to work collaboratively to create the future vision for homeowner services, as well as a strong strategic and customer focus with a clear understanding of the wider issues impacting the homeownership market.
If you're a leader with persuasive presentation skills alongside strong interpersonal and organisational skills who is able to confidently make recommendations based upon data driven analysis, then we very much look forward to hearing from you.
In return, we offer a highly competitive salary and car allowance, up to 5% Group Bonus Scheme and other benefits, including a defined contribution pension matched up to 7.5%, and generous life assurance.
Closing Date: Sunday 27th September at midnight
For further details on this vacancy please click 'apply'.
You can download the role profile here - Head of Homeownership
Applicants must be able to travel across regions as required.