Service Charge Officers x2

Location
England, Hertfordshire, Borehamwood
Salary
£27020 - £31784 per annum
Posted
22 Sep 2020
Closes
05 Oct 2020
Ref
R0003747
Contact
Clarion Housing Group Ltd
Seniority
Officer
Hours
Full Time
Organisation Type
Housing association / RP

We're looking for two Service Charge Officers to join our team in Borehamwood. You'll be a vital part of the Rent & Service Charge team. Dealing with customers, you'll ensure that service charge queries are accurately answered within a set timeframe and that procedures and policies are adhered to at all times.

We'll rely on you to check that any changes to charges are made accurately so residents are charged the correct amounts.

Some other key responsibilities include:

  • Answer customer queries and complaints regarding their service charges in a timely and accurate manner

  • Liaise with key stakeholders to ensure accuracy of service charges

  • Carry out any necessary adjustments on ERP to actual and estimated service charges with accuracy, and ensuring affected residents are informed

  • Answer internal customer queries and supply service charge information

  • Support analysts but checking costs prior to service charge mailings

  • Support the rent team with any service charge queries, including those from local authorities

  • When necessary attend face to face meetings with residents to resolve disputes

To be successful in this role, you'll have sound numerical, analytical and problem solving skills, along with being educated to an A Level standard or equivalent. You'll already have a good knowledge of service charge legislation and accounting, with excellent communication skills, both written and verbal.

Experience maintaining and inputting data into systems is essential, as well as a commitment to achieving results and ensuring quality of service delivery.

If you feel your attributes and skillset match our requirements, then we welcome your application.

Closing Date: Monday 5th October 2020 at midnight

Interviews will be held via Microsoft Teams, date to be confirmed

For further details on this vacancy, please click 'apply'.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

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