DESCRIPTION/RESPONSIBILITIES:

Leasehold Advisor

Permanent, Full Time (37.5 hpw)

Newcastle (Gosforth) – Flexible Location

Salary - £18,200 per annum

Plus, Brilliant benefits!

Making a difference to our customers lives, that’s when it hits home

At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently for the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible. 

We have a fantastic opportunity for you to join our brand new, dynamic Leasehold Customer Support Team where you will be responsible for delivering outstanding customer service to our 8000 leasehold customers.

You will be responsible for offering a multi-channel service to our customers with telephony, emails and digital services on offer (including live chat). It’s a high paced environment, so, if delivering amazing specialised customer service is your strong point, we would love you to read on…

Working closely with other functions of the business, you will help follow up queries, chase decisions and carry out investigations on behalf of our customers. There will also be a lot of administration responsibilities, so attention to detail is a must!

About our team

There will be five of us in this brand new team helping support each other as well as our customers. Louise, our Leasehold Performance Leader is passionate about getting things right first time for our customers whilst coaching and supporting colleagues to reach brilliant levels of service. She is a keen sea swimmer, cook and home interiors addict.

About you

Working alongside our fantastic team you are super passionate to support our customers and colleagues, providing a brilliant service and being accountable for your daily workload.

Being a confident and enthusiastic communicator with the ability to engage in some challenging conversations, enabling you to achieve and maximise first contact resolution, caring for our customers every step of their journey. With our customers’ needs at the forefront of everything you do, we would love you to share your enthusiasm and ideas to make things even better.

This is a fast-paced environment, so we’d love you to have a keen eye for detail with the ability to multi-task, be committed to learning and developing new skills and processes.

If all of this sounds like you, and you have the ability to work as part of a team as well as working on your own initiative… come and join us! We are so looking forward to meeting you!

Working hours

Our working hours are Monday to Friday from 9.00 till 5.30pm however there does need to be some flexibility. As we’re asking you to be flexible for us, we aim to give you the time you need to spend doing the things that matter to you!

Want to know more?

If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Leasehold Advisor Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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