Customer Service & Planning Manager

Home Group
Durham (City/Town)
£60,000_£30,000 -£ 39,999
23 Sep 2020
09 Oct 2020
Full Time
Organisation Type
Housing association / RP

Customer Service & Scheduler Manager Repairs and Maintenance


Permanent Full time (37.5 hours per week)

Salary £35,000pa

Plus, Brilliant Benefits!

Delivering on our customer promise. That?s when it hits home

At Home Group it?s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we?ll engage with you digitally where possible.

It?s a really exciting time to join Home Group as we build more homes, independence and aspirations ? the vision that underpins our five-year strategy. Our commitment to deliver on our customer promise, build the right homes in the right places and be market leaders in New Models of Care, is in the hands of our brilliant people.

You?ll have overall responsibility for leading the planning and general administration of our repairs and maintenance service. You?ll ensure we meet contractual and SLA obligations whilst delivering our customer promise.

When you join, you?ll discover that it?s our brilliant people and culture that make a difference. We are No. 10 in the UK?s Best Super Large Great Places to Work, 6th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and hold Investors in People Platinum Standard!

About our team

You?ll be working alongside our fabulous team who are super passionate about delivering first class maintenance services to customers.

You will have the support of a fantastic management team, our Head of Design and Performance David, who loves the great outdoors and being out on his mountain bike. He also teaches and practices meditation!

You will report to our Maintenance and Contract Manager Matt, who has recently joined Home Group with 14 years? experience of housing and maintenance services, who when not looking after his young family, can be found exercising in the gym or walking around the countryside to tire the little ones out!

You will join a team that doesn?t just love to support our customers, we?re there for each other too!

When you?ll work

It?s the team?s unwritten rule that you attend the important appointments in life, be it your child?s school play, your partner?s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

About you

As an experienced leader you?ll have a track record of working in a fast-paced repairs and maintenance environment, with experience of managing and developing workforce planning systems.

You have experience of processes and sequencing involved in repairs and maintenance activities, including responsive, planned and cyclical work programmes as well as knowledge of trade activities.

You won?t be phased by working in a changing environment and will have a willingness to lead teams through continuous change effectively and positively.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You?ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)


You?ll initially be based from home and will move to one of our local regional offices (when we decide to move back to office working) you may need to occasionally travel across our work locations.

Want to know more?

If you?re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Customer Service and Planning Manager Job Description and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards package!

To apply

Don?t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we?ve also got some great templates to help you.

You?re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

#maintenance #repairs #propertyjobs #northeastjobs