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Housing Officer

Employer
Cirencester Housing
Location
Cirencester, Gloucestershire
Salary
£21,500 to £23,000 based on experience
Closing date
12 Oct 2020

Job Details

Are you good at customer service?

Do you really enjoy data and information management?

Do you love being part of a small team making a real difference for others?

If so, you might want to join our housing association where you can use your skills to really make a difference for our customers and improve our operational efficiency.

About the role:

Our client is a small general needs housing association with 165 homes located in Cirencester Town and the surrounding rural communities for the past 70-years. They have a small staff team of five that are focused on offering an individual personalised service to customers and ensuring smooth operations. 

Even though they are small, they provide comprehensive services to customers that are equal to the best in class large social housing providers and meet the requirements of their regulator. They offer additional value to customers by appreciating that every situation is different and focusing on understanding and caring for residents’ individual housing needs.

As Housing Officer you will interact with tenants to understand the circumstances that have led to their incurring rent debt and help them reduce their arrears.  You will support delivery of repairs services by facilitating appointments and managing information to document landlord health and safety. Key to this role is maintaining information in our housing management system by entering data, running reports and monitoring key performance indicators to alert the team to positive and negative trends.

About you:

You will enjoy using data and information to tell a story and gain understanding of circumstances, solving problems, and learning new IT systems and ways of doing things. Most importantly, you will be motivated by helping people - you like to see the difference you are making for your work colleagues, customers and the organisation 

This is a great opportunity to work as part of a fantastic small team in the Cotswolds and make a long-lasting tangible impact for a small charitable housing association.

Please apply If you have:

  • Intermediate to advanced computer skills
  • Prior customer service experience, preferably at a housing association
  • Pleasant telephone manner
  • The ability to work both individually and within a team environment
  • Good communication skills with the ability to have potentially difficult conversations with customers
  • NVQ Level 2 in housing management, customer services or business management or equivalent qualification

If you have these skills, we would love to hear from you!

Company

About Us

Cirencester Housing is a special place to be.  Based in the beautiful Cotswolds, we have a rich heritage and commitment to engagement in local communities.  We own 175 properties across 12 developments throughout Cirencester and the surrounding Cotswold villages with a mixture of one to three-bedroom flats, bungalows and houses.

 

Cirencester Housing is a small housing association with minimal staff.  Staff are encouraged to work directly with customers as much as possible, visiting estates and attending meetings.

 

We own and manages homes, and works with local communities, developers and partners to develop new affordable housing.  Our customer service is based on having personable relationships with their tenants, supporting them in their tenancy and providing safe and cost-effective housing.  Cirencester Housing’s approach is to be kind, respectful and responsive thus demonstrating our personal service.

 

Cirencester Housing is committed to increasing the number of affordable homes we offer over the next 10 years, especially in rural and village communities.  The organisation has increased its stock by 20% over the last five years by utilising spare land and working with developers in villages within the Cotswold District, working with the local parish councils of North Cerney and Bagendon to help us to bring in 12 affordable homes to meet their local housing needs.

 

As a small housing association, our philosophy is that the best way to make a difference and achieve more is by working with others.  As such we place a high emphasis on collaboration and a partnering approach, partnering with English Rural, specialist provider of community-led, affordable rural homes and one of the leading national advocates on affordable rural housing issues. Together we endeavour to build affordable homes in rural villages helping to build and keep communities together. 

Please visit our website: www.cirencesterhousing.org.uk

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