Asset Management Officer
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive. Onward is committed to being a diverse and inclusive organisation in every aspect of our work.
We are looking for an Asset Management Officer (1 post) to join our Asset Management team.
Reporting to the Head of Asset Management, you will oversee all aspects of asset management queries within the team with a focus on disrepair case management, acquisition and disposal support as and when required and all aspects of team administration support.
You will act as the initial point of enquiry for all asset management related queries within the team.
Managing all enquiries in a process driven manner you will use the case management system to effectively process, manage and report on caseload from a disrepair perspective and all other general asset management CRM enquiries related to the Property Strategy team. These will include: Disrepair, Investment Planning, Asset Data and Performance, Acquisitions and Disposals and our Commercial portfolio.
Managing the commercial portfolio, you will liaise with all stakeholders including tenants and legal to progress lease renewals to ensure longer term standardisation in the way we manage the commercial portfolio. This will include internal relationship management with colleagues in Finance and Income Management.
You will also provide administrative support to the asset management team including the processing of all invoices and support in the implementation and use of Orchard Contract Management for all construction projects.
The successful candidate will have experience of working in an asset management team and stakeholder management, along with experience of interpreting data and using this to develop services and improve customer satisfaction. IT skills within Microsoft Office and Orchard Housing Management system are also essential.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.
The base location for this role is Watson Building, Liverpool. However please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work. Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.