Sales Operations Manager - New Homes

Home Group
Newcastle Upon Tyne, Tyne and Wear
£28,500 - £42,850 per annum plus bonus based on achievement of targets
12 Oct 2020
26 Oct 2020
Full Time
Organisation Type
Developer / builder

Sales Operations Manager - New Homes - (201347)
Sales Operations Manager – New Homes

Permanent, Full Time (37.5 hpw)

Salary £28,500 - £42,850 per annum plus bonus based on achievement of targets

Selling our new homes through outstanding customer experience. That’s when it hits home.

We have a fantastic opportunity for you to join us as Sales Operations Manager where you’ll lead and develop our New Homes Sales Team (NHST) to deliver an outstanding ‘first point of contact’ experience to our customers who are enquiring about buying one of our fabulous new build homes across the UK.  You’ll drive sales by ensuring that every contact (whether through our website, email or phone) is maximised with no sales opportunities missed.

You’ll drive a strong ‘sales through outstanding customer service culture’ within your team, working collaboratively to smash your targets and delight our customers.  You’ll ensure your team are strong product ambassadors by ensuring they maintain an up-to-date expertise on all of our developments, house types and key features. In addition the team also play a valuable role in supporting the important Aftercare service we provide for customers who have just moved into their homes.

This is a brilliant opportunity to join our award winning team (did you know we’re recognised as developing one of the ‘best houses’ at the What House Awards 2018 and 2019?) and work closely with our regional Sales and Aftercare teams who are super passionate about selling our fabulous range of new homes.  Persona Homes is our new build sales brand and you’ll have the opportunity to be involved in selling affordable apartments to family homes, on an outright sale and shared ownership basis. In doing so you’ll be helping hundreds of people get onto and move up the property ladder. How brilliant is that!

You’ll report to Steve our Head of Marketing and Customer Experience. Steve is passionate about marketing and sales and has over 25 years’ experience in the field.

Want to know more?

If you’re not reading this advert on our careers pages, press the apply now button to access lots of useful stuff! You’ll be able to download our Sales Operations Manager job description.  We’ve also got these brilliant videos that show you what it’s like to work here, and we’ll know you want to find out more about our award winning benefits and rewards package.

A bit about you

It goes without saying that you’ll have a brilliant track record in contact centre sales management with a passion for new home sales, achieving and smashing sales targets.  You’ll be fantastic at mentoring and coaching a team to deliver excellent customer service, managing inbound communications via telephone, email and web, If you’re a creative thinker, are able to unleash the potential of others and make it a great place to work for our colleagues, then that would be the icing on the cake (or should we say the sold sign on the door!).

To provide a brilliant experience for our customers, you and your team need to be able to work flexible hours, including days, evenings and weekends.

A bit about us

We are Home Group, one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We’re also a strategic partner of Homes England, working together to disrupt the way we do things across UK housing to build the affordable homes our country needs.  Oh, did we mention that we’re 10th in the UK’s “Best Super Large Places to Work”, 17th in Stonewall’s Top 100 employers and winners of the “Development Programme of the Year 2018” at the Inside Housing Awards.

Working flexibly

It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day taking advantage of our agile ways of working. Our focus is on getting the job done, not your working hours!

The job for you?

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just visit our website at and upload your CV and if you have one, your covering letter.  If you need them, we’ve also got some great templates to help you.