Operational Delivery Manager (Repairs)

Operational Delivery Manager – Asset Services

Salary: £47,000 to £48,000 plus £3,660 car allowance

Location: Flexible

Tenure: Full Time, Permanent

Stonewater is absolutely committed to placing our customers at the heart of everything we do, with our vision, values, and customer promise underpinning this. In essence, if it matters to our customers, it matters to us.

We truly believe that if we can embed exceptional asset management services across our portfolio we will have made significant strides towards positively impacting customer experience and placing our Assets business as one which our people are proud to work for, our partners are proud to work with, and our competitors want to learn from.

This is an exciting time to join Stonewater and be part of a team helping to embed exceptional asset management services across our portfolio

Role Purpose

• Manage the operational delivery of the organisation’s customer facing responsive repairs, voids, building services, estate services and servicing contracts to a defined geographical area within either the North or South regions.
• Manage and foster long term relationships with key partners.
• To lead and manage a team of Maintenance Surveyors.

Key Accountabilities

• Contribute to the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect.
• Contribute to, and assist, in embedding processes that remove waste, drive costs down, increase social value initiatives and deliver real digital innovation.
• Assist in the design of Customer involvement strategies to ensure that residents have a voice in shaping and improving service outcomes.
• Assist in supporting, managing, and sustaining national customer involvement groups and key partner national networking groups to share experience, best practice, innovation etc.

Knowledge / Skills / Experience required

• Proven experience of leading a multi-disciplined team across a defined geographical area.
• Proven experience of managing technical colleagues and maintenance, estate service and servicing contractors.
• Excellent knowledge of building components and the diagnosis of building defects.
• Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise.
• Educated to HND level or equivalent, professional qualification in construction, housing, management, or property

This role is being managed by our retained consultants, Greenacre Recruitment, who are acting as an employment agency. 

For a confidential discussion about the position, please contact Greenacre directly stonewater@greenacre-recruitment.com

For further information please visit our dedicated recruitment site www.greenacre-recruitment.com/stonewater

Closing Date for applications: 12:00midday Friday 23rd October 2020

Stonewater and Greenacre are equal opportunities employers and we welcome applications from all suitably qualified persons regardless of race, sex, disability, religious belief, sexual orientation, or age. We actively support and encourage remote working where possible, and welcome applicants from a wider demographic should they feel they are suitable for the role