Customer Support Specialist
- Employer
- Clarion Housing Group
- Location
- England, Norfolk, Norwich
- Salary
- £25347 - £29815 per annum
- Closing date
- 3 Nov 2020
View more
- Function
- Community and Customer Services
- Seniority
- Officer
- Contract
- Fixed Term Contract
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Salary: £25,347 - £29,815 per annum pro rata
Job Location: Reed House, Norwich
Hours: 36 per week
Contract Type: 6 month Secondment/Fixed Term Contract
We're looking for an exceptional Customer Support Specialist to join our Customer Support team in Norwich on a fixed term basis.
We'll look to you to manage a number of cases areas effectively and handle customer contacts related to a variety of tasks so you'll need excellent communication skills to liaise with various internal teams and external agencies. You'll need to participate in active learning and share knowledge to support us in driving continuous improvement in order to meet high levels of performance.
Accuracy and attention to detail are key skills for ensuring processes are actioned to the highest standard and you must be able to work in a busy, pressurised environment whilst effectively managing your own time to complete a varied and challenging workload.
The nature of the teams work areas means that you will need to have a flexible and adaptable approach to manage changing priorities as the business need determines. You'll need confidence to apply sound judgement and decision making skills to take ownership of you work areas.
If this sounds like the opportunity for you, we look forward to hearing from you.
Closing Date: 3rd November at midnight
You can download a copy of the role profile here - Customer Support Specialist
For further details on this vacancy please click 'apply'.
Company
Clarion Housing Group
Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
- Website
- https://www.clarionhg.com/
- Location
-
6 Tooley St
London Bridge
London
GB
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