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Customer Service Specialist

Employer
Onward Homes
Location
The Globe Centre, Accrington, BB5 0FL
Salary
£20,100 (Recruitment Rate) £21,700 (Confirmed Rate)
Closing date
2 Nov 2020

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Job Details

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive.  Onward is committed to being a diverse and inclusive organisation in every aspect of our work. 

We are looking for Customer Service Specialists (2 posts) to join our Customer Services team.

Working as part of a great team, your focus will be on help and advice to new and existing customers.  You will be handling inbound telephone calls, e-mails and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising and appointing repairs, managing their payments or helping customers to apply for a new home. 

We are looking for people who have experience of working in a customer service, contact centre based environment, who can manage multi channel contacts efficiently using a wide range of ICT packages.  You must be able to manage a varied workload whilst achieving priorities and objectives.  Excellent communication and listening skills are essential in order to deliver a high quality service.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

The base location for this role is Accrington. However please note that due to Covid-19, the role will involve a mixture of office based and home working. We have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.

If you have already registered your interest with Onward for one of our Customer Service Specialist roles we will be in touch now that we are ready to recruit. 

Company

We are Onward, a leading provider of quality, affordable homes for rent and sale in the North West.

From Southport to Stockport, we own and manage over 35,000 homes right across the region.

But we do more than just provide a roof over our customers’ heads. We’re here to make a real difference.

We offer help and support to vulnerable people facing a range of challenges, and create strong and vibrant communities that our customers can be proud to be a part of.

We believe that everyone deserves a place to call their own, which is why we’re committed to building more new homes throughout the North West for those in housing need.

To learn more about Onward, please visit us at onward.co.uk

Company info
Website
Telephone
+44 151 708 5777
Location
Head Office
12 Hanover Street
Liverpool
L1 4AA
GB

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