Contact Centre Advisor

England, London, Bromley
£22124 - £27326 per annum
22 Oct 2020
29 Oct 2020
Clarion Housing Group Ltd
Full Time
Organisation Type
Housing association / RP

Job Location & Salary: Bromley: £23,236 - £27,326 per annum

West Malling: £22,124 - £26,021 per annum

Hours: 36 per week

Contract Type: Permanent

We want to hear from you if you have experience in a Customer facing Social Media role.

Our customers are changing the way they engage with us and we're seeing a growth in enquiries being received through our digital channels including social media, live chat and review sites like Trustpilot. If you have proven experience at assisting customers through these channels then we'd love to hear from you.

To be successful at Clarion you'll need to have excellent communication skills, be friendly, supportive and above all focussed on resolving customer's enquiries quickly and effectively.

If you're confident dealing with customer enquiries via the telephone, email, live chat and social media and would enjoy helping us improve and grow our Customer Contact Centre then get in touch.

We're particularly keen to hear from you if you, have proven experience handling customer reviews via Trustpilot, or any other Customer Review platform or you have a background responding to Customer Complaints and enjoy working collaboratively with colleagues to successfully resolve customer's enquiries.

In return we offer you a competitive salary, full training and a generous benefits package in a supportive environment, with plenty of scope for your career advancement and salary progression.

Closing Date: Friday 30th October 2020 at midnight

Interviews will be held w/c 2nd November 2020

Previous applicants need not apply.

Please note: we are only able to review your application if you've demonstrated your experience in resolving customer enquiries via a social media platform.

For further details on this vacancy please click 'apply'.

You can download the role profile here - Contact Centre Advisor

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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