Concierge - Extra Care

Location
Barnsley - Fitzwilliam Court
Salary
£20,460 based on a full time role, pro rata is £8,184 per annum
Posted
23 Oct 2020
Closes
01 Nov 2020
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

About us

Guinness Care is a charitable organisation that specialise in care services for older people and adults with learning disabilities. We want to provide great person-centred services to enable our customers to live positive, independent lives.

We are looking for a temporary Concierge at Fitzwilliam Court in Barnsley on a 12 months fixed term contract. This is a part time role working 9am to 5.00pm on a Saturday & Sunday.

Fitzwilliam Court is an Extra Care Housing scheme housing the over 55’s and has 48 purpose-built apartments.

Key responsibilities:

  • Provide a high quality and responsive ‘front of house’ service for customers; provide communications, advice and solutions for repairs, tenancy management and rents
  • Engage and communicate effectively with customers and provide advice on local area information, services and events
  • Project a professional manner all times with an emphasis on hospitality and warmth.
  • Respond positively and quickly, using agreed standards to resolve customer complaints, issues and challenges, ensuring any anti-social behaviour is defused asap
  • Ensure compliance with all relevant Health and Safety legislation and guidance at all times in relation to the delivery of services that are your responsibility
  • Ensure that concierge checklists and incident reports are completed as required
  • Complete visual inspections of fire equipment and complete relevant paperwork to report any defects
  • Ensure that all communal and landscaped areas are clean and maintained to the highest of standard in line with agreed specifications, targets and timescales for action
  • Liaise closely with on-site contractors and supervise their activities to ensure minimum disruption; keeping customers informed and updated of progress of ongoing works

 Skills/ Experience

Essential:

  • Experience of working with customers and acting on their feedback to deliver great customer service
  • Able to work together and communicate well with others.
  • Make things possible and inspire success
  • Professional and principled in your approach
  • Sets high standards with a focus on performance and excellence
  • Able to take ownership and be proactive and enthusiastic in your approach
  • Understanding of the importance of health and safety compliance
  • Good level of IT skills and knowledge
  • Good oral and written communications
  • Good administration skills
  • Basic understanding of Health & Safety & best practice

Desirable:

  • Previous concierge/front of house experience
  • Previous experience of operating CCTV, including compliance with the Information Commissioner’s CCTV Code of Practice
  • Contractor management and experience in the delivery of estate, cleaning, care taking, gardening and maintenance services
  • Experience of health and safety legislation and best practice in the delivery of estate services.
  •  Previous experience of working with Northgate or similar housing management systems.

Essential Qualifications:

  • City & Guilds or NVQ in Housing, Customer Service or Health & Social Care or relevant experience.