A growing business with a strong social purpose
Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.
We’re also a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.
As a member of the Supported Housing team you will work with directly-managed and agency-managed services to ensure Catalyst maintains a high level of performance across all our support services. You will monitor quality by completing audits and will ensure that we are fulfilling our contractual obligations with support commissioners and other regulatory bodies. You will be responsible for ensuring all partner agents have an appropriate and up to date agreement in place and that they comply with all necessary terms of their agreement. You will be the first point of contact for partner agents and provide advice and guidance so that they can fulfil their responsibilities, including regular liaison meetings. You will ensure partner agents adhere to Catalyst policies and procedures, particularly in relation to Mental Capacity, Safeguarding of Vulnerable Adults and Health & Safety.
You will have a working knowledge of contracts and agreements in supported housing or care settings alongside a good understanding of what makes a high-quality housing and support service. You will be a strong communicator with excellent interpersonal and customer service skills. You will be working closely with external stakeholders so will have experience of building productive relationships with them in a supported housing or care setting. You will be totally committed to delivering excellent customer experience – embodying our values every day in the way you deal with customers and colleagues.
Working on your own initiative, you will be able to prioritise your workload and work effectively under pressure and to tight deadlines, all while managing a complex workload. You will possess good IT, numeracy and analytical skills with the ability to interpret complex information and communicate it clearly. You will bring a positive attitude with a proactive, enthusiastic and flexible approach and work well with your team.