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Contract Specialist

Employer
Catalyst Housing Limited
Location
Houghton Regis, Dunstable
Salary
up to £37,500 pa
Closing date
6 Nov 2020

Job Details

A growing business with a strong social purpose
Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.

We’re also a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.

The role
As a member of the Supported Housing team you will work with directly-managed and agency-managed services to ensure Catalyst maintains a high level of performance across all our support services. You will monitor quality by completing audits and will ensure that we are fulfilling our contractual obligations with support commissioners and other regulatory bodies. You will be responsible for ensuring all partner agents have an appropriate and up to date agreement in place and that they comply with all necessary terms of their agreement. You will be the first point of contact for partner agents and provide advice and guidance so that they can fulfil their responsibilities, including regular liaison meetings. You will ensure partner agents adhere to Catalyst policies and procedures, particularly in relation to Mental Capacity, Safeguarding of Vulnerable Adults and Health & Safety.

Key requirements
You will have a working knowledge of contracts and agreements in supported housing or care settings alongside a good understanding of what makes a high-quality housing and support service. You will be a strong communicator with excellent interpersonal and customer service skills. You will be working closely with external stakeholders so will have experience of building productive relationships with them in a supported housing or care setting. You will be totally committed to delivering excellent customer experience – embodying our values every day in the way you deal with customers and colleagues.

Working on your own initiative, you will be able to prioritise your workload and work effectively under pressure and to tight deadlines, all while managing a complex workload. You will possess good IT, numeracy and analytical skills with the ability to interpret complex information and communicate it clearly. You will bring a positive attitude with a proactive, enthusiastic and flexible approach and work well with your team.

Company

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution.

We are one of the UK’s leading housing associations – a member of the G15 group, with over 21,000 homes. We’re here to make a purposeful difference, providing housing solutions and opportunities for those who can’t afford a home without our help.

We offer a wide range of homes, for rent, part ownership or purchase. And by doing so, we build more than homes – we build communities.

We also work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. We are absolutely committed to our social purpose, in every part of our organisation. And we always seek to do better.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success.

Company info
Website
Telephone
020 8832 3334
Location
Ealing Gateway
26-30 Uxbridge Road
Ealing
London
London
W5 2AU
GB

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