Customer Accounts Advisor - 5129

About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the role
We have an exciting opportunity for 5 Customer Accounts Advisors to join our team in Oldham on an up to 12 month fixed term contract basis.

This is a full time role working 35 hours per week, you’ll also be flexible to participate in our team rota with shift patterns of 8am-4pm, 9am-5pm, 10am-6pm and 12pm-8pm from Monday-Saturday. We know your weekends are important, so we’ll only ask you to work 2 in every 9 Saturdays and your Sundays will always be free. We also make sure our rotas are provided at least 4 weeks in advance so that you can confidently plan the month ahead. 

The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That’s why our Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

What we’re looking for
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. Our Customer Accounts Advisors come from a variety of backgrounds so we know that experience in housing or collections isn’t essential. But we also know that top succeed in this rile you need to be dynamic, enthusiastic and target driven with a passion for negotiation. You’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:

• Proven experience of providing excellent customer service.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Previous experience in a target driven environment.
• Good oral and written communications.
• Good know ledge of Microsoft Office.
• Able to demonstrate the Guinness  behaviours

Advert Closing Date: Friday 30th October 
Interview Date: Conducted Remotely Via Skype on Friday 6th October

We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to:

• Salary £24,321 - £25,601 after 12 months service
• 25 days annual leave plus bank holidays
• Medical expenses cover
• Employee assistance programme
• Cycle to work scheme
• Benefits Portal - Everyone Lifestyle Benefits
• Eye test vouchers
• Aspire - £100 allowance per employee each financial year
• Professional qualification support
• Professional subscriptions
• Purchase additional leave
• Salary Sacrifice - Deduction of various benefits from 'gross' salary, before tax and NI deducted
• E-learning courses
• Thank you award - by nomination