Housing Operations Manager
Housing Operations Manager
Permanent Full-time 37.5 hpw
Salary: Circa £40,000, plus brilliant benefits!
Driving brilliant customer outcomes collaboratively. That’s when it hits home!
At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently for the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible.
This is an exciting time to join Home Group. We are currently undergoing a significant period of growth and change in the East Region that will enable us to build more homes, independence and aspirations for our customers - the vision that underpins our five-year strategy. Our ambition to be market leaders in New Models of Care, building the right homes in the right places and delivering our Customer Promise is in the hands of brilliant people like you.
This is an exciting opportunity for you to join us in the East of England, where you’ll work collaboratively with the Head of Service Delivery, Jo, and your fellow Operations Managers. You will be joining an experienced team of professionals with a wide range of skills and manage a team of motivated Housing Managers, who operate across West Essex along with our dedicated Service Managers, who deliver a range of supported services in Norfolk and Suffolk. We guarantee you’ll be excited, challenged and interested in this role!
You’ll be an energised and solution-focused team player, and intuitively collaborative with a track record of driving performance and developing brilliant people and teams. You’ll also have excellent verbal and written communication and the ability to negotiate, influence and manage complex challenges. You’ll work collaboratively to achieve successful outcomes and continuous improvement across our supported, rented and leasehold portfolios; aligning resources in order to achieve commercial targets, contractual compliance and deliver excellent customer satisfaction in line with our values.
We will need you to have brilliant experience in managing operational service delivery in housing, care and support and/or health services with knowledge of statutory and regulatory requirements within the specialist service strands. You will also need to undertake regional, and occasional national travel, so a driving licence and access to a vehicle would be great.
A bit about us
We’re one of the UK’s biggest providers of high-quality housing and care and support services. We have a wealth of expertise in delivering a wide range of specialist and support services to people with complex health and social care needs. Did we also mention, we’re number 10 in the UK’s Best Super Large Places to Work, 6th place in the UK for Great Places for Women to Work and 18th in Stonewall’s Top 100 employers? It’s our brilliant people and culture!
So, if you want to achieve brilliant outcomes for customers and work for an organisation that really makes a difference… join us at Home Group!
It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or life’s essential appointments. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Operations Manager Job description and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
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