Rents and Service Charge Officer
We are recruiting for a Rent and Service Charge Officer to assist in managing and developing the rent and service charge process at Yorkshire Housing.
Who we are?
We own and manage more than 18,000 homes and we’re developing thousands more. We’re ambitious and serious about making Yorkshire Housing first choice for our customers, helping everyone to live in a quality home they can afford. We are also serious about being first choice for employees and so we’re investing significantly in our systems, ways of working and our culture.
What will I be doing?
In this important role you will be ensuring that rents and service charges are calculated in line with Group policy, are correctly entered onto the rent system and are notified to customers and relevant external parties to meet external compliance deadlines.
You will be preparing service charge schedules for all schemes annually, correctly calculating revised charges based on Group policy, for review and sign off by Customer Service Delivery. In addition, calculating new rents annually in accordance with Housing Corporation guidelines and service charge standards. This will also include reviewing legislation and ensuring compliance.
Additional activities will be supervising the uploading of new rents and service charges into the rent system, ensuring timeliness and accuracy. Also, you will produce letters and communications for tenants, ensuring compliance with legal deadlines.
You will also provide timely and accurate information to Local Authorities in support of the Housing Benefit system. Also working cross-functionally, with housing teams, the IT team and the Rent Ledger Supervisor, manage, review and improve the process for updating and maintaining rent and service charges on the rent system and improve functionality of accounting systems.
Extra activities will include providing information and support for consultation with tenants, contributing towards collection and analysis of annual RSR data. Ultimately, you will continuously improve the rent and service charge process. There will also be a responsibility for developing and training service charge assistants.
Full details included on role profile
What are we looking for?
What matters most to us is that you own the work you do to achieve impact by delivering results and creating trust with our customers. We want you to be able to do this with pride and passion for Yorkshire Housing. We also want you to have fun along the way! If you have strong accounting experience with a professional qualification and strong leadership skills, this could be the perfect opportunity!
Additional key requirements include:
- Experience of co-ordinating, analysing and presenting complex sets of numerical information
- Experience of creating and using complex spreadsheets
- Experience of working in the housing sector or similar services
- Knowledge of service charge policy and affordable housing rent restructuring.
- Confident in use of IT / Microsoft Office
- Able to present information in a clear & concise way, both in writing and orally
- Able to work on own initiative and within a team
- Able to work to deadlines
- Tactful and diplomatic but also adaptable and resourceful
What can you expect from Yorkshire Housing?
We offer a salary of £28,161 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We also have a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%.
So if you want to be part of the team that makes a real positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!
This is a permanent, full time (35 hours per week) role. Due to Covid-19 for the medium term at least this role will be undertaken remotely but contractually based from our Leeds Head Office.
The closing date for applications will be Sunday 2 November. This advert may close before the closing application date if a competitive candidate pool is identified so please apply as soon as possible.
Interviews will be held on a remote basis so you will be required to download the relevant software.