Customer Services Advisor

Recruiter
BPHA
Location
Bedford, Bedfordshire
Salary
£20,287
Posted
29 Oct 2020
Closes
12 Nov 2020
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Are you customer focussed with a genuine empathy for others?

Are you self motivated with the ability to work remotely?

Do you have strong IT skills, specifically using Microsoft Office?

If so, this may be the right opportunity for you!

Our Customer Services Team is the first point of contact for many of our Residents and plays a crucial role in helping us to deliver our vision.  We are currently seeking a new Customer Services Advisor on a fixed term contract for 9 months. 

What you will be doing: 

  • Help us give an excellent and comprehensive service to our customers.

  • Deal with all maintenance and responsive repair enquiries.

  • Respond to and manage all front-line telephone calls.

  • Action requests for information and assistance from our residents and contractors.

We’d love to meet someone who:  

  • Has a good level of customer service experience.

  • Is a ‘people person’ with excellent communication skills.

  • Has a clear customer focus and a genuine empathy with others.

  • Can work well remotely in isolation and as part of a team. 

  • Has strong IT skills, specifically using Microsoft Office.

Experience in reporting repairs is desirable but not essential as full training will be given.  Previous contact centre experience would also be advantageous.

About us:

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

As one of the top 25 housing association developers we are passionate about providing our customers with a great service and meeting their needs in whatever way we can.

Amongst what we offer you is: 

  • £20,287 

  • 28 days holiday PLUS Bank Holidays!

  • Contributory pension scheme 

  • Private health care

  • Opportunities for development and professional training

  • Discounted gym membership

  • Retail discount scheme

 Successful candidate will need to complete a basic DBS application. 

Due to the current situation with Covid-19, this role will initially be home based with the expectation to move back to the office when it is feasible to do so. 

Closing date: Midday, 12 November 2020

Online Assessment: 17th November 2020

Interview date: 20th November 2020

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