About us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 7,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £82 million and a development programme that will deliver around 400 new affordable homes each year.

The Role

We currently have an opportunity for a part time (17.5 hours a week) Income Recovery Administrator to join our dedicated team.

Working as part of the Income Recovery team, you will provide a highly professional, customer-focused, income recovery service to Hightown`s residents.

The successful candidate will:

Provide telephone support to the Income Recovery Team, dealing with telephone enquiries about rent accounts.
Monitor rent accounts, ensuring appropriate action is taken to deal with arrears of rent and charges
Minimising current and former tenant debt and meeting Hightown`s income collection targets
Knowledge and understanding of welfare benefits is desirable, with a background gained in debt recovery essential.
You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues.

The contracted hours of work will be 10.30am until 2.00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice.

Our Benefits

In return for your hard work and commitment, we offer a considerable benefits package.

This includes:

Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service (pro rata for part time hours)
£11,802pa for a 17.5 hour a week contract and bonuses available on top of your basic salary
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Workplace pension scheme
Life assurance of three times your annual salary
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Free Onsite Gym
If you are interested in joining our friendly team, please apply below.

Closing Date: 12th November 2020

Interview Date: 20th November 2020

Appointment to this position will be subject to satisfactory reference and medical checks.

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We are an Equal Opportunities Employer.

For more information about this position please open the following document:JD-IncomeRecoveryAdministratorJDMARCH16.pdf