About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well” that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This Role

At a time of great challenge for many of our customers and communities, the support we provide to our customers - delivering our vision that everyone should have a home and the chance to live well - is more important than ever before.

As Head of Strategy and Support, you'll lead the development of a new team to coordinate and oversee the work we do to support our most at-risk and vulnerable customers. From serious domestic abuse to complex community safety issues, and unmet mental health needs to lack of funds for even the most basic items, our frontline teams are faced with significant and complex issues on a daily basis. We're expanding our existing safeguarding triage work to build an expert team who can work with our colleagues on the frontline to tackle these issues - we need to you to help us build this.

You'll also be a key player in our work influencing public policy and using our influence to prompt conversation on the issues that impact our customers most; be the organisation's lead for safeguarding and domestic abuse; and look after MTVHs work joining the dots between health, housing and social care.

You'll have experience of leading frontline teams in housing, social care or aligned fields; knowledge of relevant legislation and statutory frameworks; and have led or been part of a significant change programme.

The Service Development team, of which this role is a part, is squarely focused on enabling our operational colleagues in the rest of the Customer Services directorate to deliver well for our customers. We work in partnership to create the space for frontline colleagues to focus on the outcomes our customers need, whether that's through contract management, policy work, or supporting a high-risk safeguarding case.

The role can be based from any of our offices (Nottingham, Cambridge, or North, South or Central London), but will be remote until at least early 2021, after which some regular travel will be required to London and the Midlands.

Salary is dependent on location and experience.