Head of Operations – Care & Support

Oxford, Staines, Reading or Winchester office location available.
up to £63,787 per annum
10 Nov 2020
06 Dec 2020
Head of services
Full Time
Organisation Type
Housing association / RP

A2Dominion Group

The Care and Support Directorate has a portfolio of over 2,500 homes, over 200 staff and specialises in the provision of – retirement housing including extra care, a range of supported housing services to meet the needs of  vulnerable young people, young parents, homeless, domestic abuse, and much more.

Our vision – To take a customer focused approach to the provision of care, support & housing and providing a dynamic, scalable, and proactive service focused around a number of core offerings which “provides homes and services that empower people to live the lives they want.”
Our purpose – To deliver services which meet the housing, care and support needs of the most vulnerable and socially excluded individuals in our communities.

Our approach – To work in partnership with customers and stakeholders to deliver excellent care and support services, all underpinned by choice, equality and independence.
This is an exciting time to join A2Dominion and be part of the Group’s £20m change programme, Fit for the Future, which is transforming the way we work and significantly improving the services we deliver to our customers.

The role
Do you have substantial experience of providing effective customer focused services, preferably in a housing, care and support setting?

If so, we may have an excellent opportunity for you!

As part of the Care & Support senior management team you will lead our operations team, including housing management and work to deliver a high quality, proactive service in line with our strategic objectives.

The Head of Operations will be responsible for all housing management, intensive housing management and the effective delivery of all support services in accordance with contract specifications. We have recently undergone a restructure that has amalgamated support and housing functions and you will be responsible for the line management of 5 Operations Managers. You will help grow and develop our support services through successful tenders and business improvement. You will work closely with our Head of Business Development and the Senior Management Team.

You will devise strategies for driving growth across the business with a view of identifying opportunities as a result of sector changes. You will develop partnerships that support our ambitions to be the support provider of choice and be able to work collaboratively with others to respond to needs as and when they arise.

We are looking for a senior management professional who has a proven ability to work as part of a senior management team. You will have knowledge of relevant housing law, procedure and best practice including funding strategies for supported housing. You will have a keen eye for exciting opportunities and help us to identify and secure new revenue and growth in our Care & Support services.

You will have excellent communication and interpersonal skills and a proven track record of preparing and delivering persuasive, high quality, written and verbal reports to Group board level and externally.

If you feel you have what it takes to take on this challenge and add real value to our team, please apply now for immediate consideration.      

Rewards and Benefits

- 30 days leave + bank holidays + discretionary grace days covering Christmas
- BUPA Private Medical Insurance
- Senior Management Bonus Scheme 
- Flexible health and lifestyle benefits - £300 allowance
- Employee Assistance Program
- Eyes tests and Flu vouchers
- Sports & Social Club
- Season Ticket Loan
- Staff Consultative Committee

Learning& Development:

- Professional Networks, including The National Housing Federation
- Leadership Development program

Giving Back:

- Time off for volunteering
- Match funding for charity work

The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.  The successful candidate will need to complete and Enhanced DBS check with the Disclosure & Barring Service.

For a copy of the job description, please contact stefan.cadogan@a2dominion.co.uk