Head of Care & Support.

£75,000-£80,000 + Benefits.
23 Nov 2020
07 Dec 2020
Head of services
Full Time
Organisation Type
Housing association / RP

About Us


Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.


This role


At a time of great challenge for many of our customers and communities, the support we provide to our customers - delivering our vision thateveryone should have a home and the chance to live well- is more important than ever before.


This role is an opportunity for an experienced operational leader looking to make a real impact in how Care & Support is delivered at MTVH providing homes and services that empower people to live the lives they want whilst promoting and maintaining high standards of residentcare. You will be covering all boroughs South of the Thames, down into Surrey, but with most of the business in and around our core boroughs of Sutton, Lambeth and Wandsworth. It includes CQC registered Learning Disability services, Mental Health Forensic step-down, floating support, management of Older Peoples accommodation and a significant portfolio of property where third parties deliver care and support. You will oversee a team of up to 250 colleagues.


You will be responsible for achieving forecasted income growth and identifying opportunities for increasing revenue in our current portfolio of service. While also ensuring your team are delivering efficiencies across all services and delivering positive customer outcomes through effective working practices. This will also include mobilizing new services effectively to ensure we see immediate impact from new services delivering services which meet the housing, care and support needs of the most vulnerable individuals in our communities.


You will be the senior representative for MTVH to all funders, communities and other external stakeholders within South London and as such will be expected to develop professional working relationships. Internally you will be the Care & Support representative within the South London Regional senior team working in partnership with leaders from Housing, Homeownership, Keyworkers and Business Development to provide innovative and integrated services in the community.


What you`ll need to succeed


To be considered for this role you will require substantial experience as an operational lead within an organisation providing support to vulnerable adults. Experience of managing regional teams and achieving improvements in efficiency within services is essential. You must be confident at empowering and coaching managers to effectively manage their direct reports to achieve consistency in service delivery. As well it is essential you have strong financial acumen and a good understanding of P&L’s and budgets.


You will be joining MTVH at an exciting time of anticipated growth for our care & support business. If you are a strong leader with a passion for developing your team to deliver excellence to their customers’ while exploiting opportunities for delivering extra services and improving the offering, ensuring your team provides safe, sound and supportive care to the people they support. we would be interested in hearing from you.




What you need to do now


If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to apply via our website with an up to date CV.


What you'll get in return


You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:


28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave Healthcare cashplan Matched contribution pension scheme (up to 9%) Enhanced maternity, paternity and adoption leave Salary sacrifice schemes and season ticket loans Life assurance scheme Paid volunteer days Plus lots of voluntary benefits including cash back and discounts from high street names Our promise


All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.


We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.




The nature of this role means that the post holder will be involved in regulated activity with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list, once an offer of employment is made. A new check will be completed every three years.


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