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Concierge - Extra Care

Employer
The Guinness Partnership
Location
Barnsley - Fitzwilliam Court
Salary
£20,460 based on a full time role, pro rata is £8,184 per annum
Closing date
4 Dec 2020

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About us

Guinness Care is a charitable organisation that specialise in care services for older people and adults with learning disabilities. We want to provide great person-centred services to enable our customers to live positive, independent lives.

We are looking for a temporary Concierge at Fitzwilliam Court in Barnsley on a 12 months fixed term contract. This is a part time role working 9am to 5.00pm on a Saturday & Sunday.

Fitzwilliam Court is an Extra Care Housing scheme housing the over 55’s and has 48 purpose-built apartments.

Key responsibilities:

  • Provide a high quality and responsive ‘front of house’ service for customers; provide communications, advice and solutions for repairs, tenancy management and rents
  • Engage and communicate effectively with customers and provide advice on local area information, services and events
  • Project a professional manner all times with an emphasis on hospitality and warmth.
  • Respond positively and quickly, using agreed standards to resolve customer complaints, issues and challenges, ensuring any anti-social behaviour is defused asap
  • Ensure compliance with all relevant Health and Safety legislation and guidance at all times in relation to the delivery of services that are your responsibility
  • Ensure that concierge checklists and incident reports are completed as required
  • Complete visual inspections of fire equipment and complete relevant paperwork to report any defects
  • Ensure that all communal and landscaped areas are clean and maintained to the highest of standard in line with agreed specifications, targets and timescales for action
  • Liaise closely with on-site contractors and supervise their activities to ensure minimum disruption; keeping customers informed and updated of progress of ongoing works

 Skills/ Experience

Essential:

  • Experience of working with customers and acting on their feedback to deliver great customer service
  • Able to work together and communicate well with others.
  • Make things possible and inspire success
  • Professional and principled in your approach
  • Sets high standards with a focus on performance and excellence
  • Able to take ownership and be proactive and enthusiastic in your approach
  • Understanding of the importance of health and safety compliance
  • Good level of IT skills and knowledge
  • Good oral and written communications
  • Good administration skills
  • Basic understanding of Health & Safety & best practice

Desirable:

  • Previous concierge/front of house experience
  • Previous experience of operating CCTV, including compliance with the Information Commissioner’s CCTV Code of Practice
  • Contractor management and experience in the delivery of estate, cleaning, care taking, gardening and maintenance services
  • Experience of health and safety legislation and best practice in the delivery of estate services.
  •  Previous experience of working with Northgate or similar housing management systems.

Essential Qualifications:

  • City & Guilds or NVQ in Housing, Customer Service or Health & Social Care or relevant experience.

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. SP20

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