Senior Tenant Participation Officer

5 Pancras Square, London, N1C 4AG
26 Nov 2020
13 Dec 2020
Full Time
Organisation Type
Housing association / RP

You will be responsible for facilitating the development and provision of tenant participation in Camden; building a clear and effective framework in which tenant participation operates, delivering guidance and supporting good governance of all tenant and resident groups. 

You will develop successful strategic participation, community based projects, new initiatives and be able to clearly communicate the council’s policies and procedures around tenant participation to all audiences.

Other key outcomes you will be responsible for are Tenants and Residents Associations (TRA) groups and Community events. You’ll deliver new and innovative participation initiatives resulting in a wider range and increased number of engaged tenants across housing services and ensure maintenance of records and accurate briefing information to tenants, colleagues and members.

The post holder will work flexibly and attend evening/weekend meetings as required.

You will possess knowledge of the National Standard for Tenant Involvement and Empowerment, Community Development Practices and delivering outcomes within financial budgets.

You’ll have experience of using “Social Media” and Microsoft Office programmes including Excel and Access, as well as consultation tools such as SNAP. You’ll have excellent verbal, written and presentation communication skills.  An avid team player that can work collaboratively across teams towards a shared endeavour while just effective using your own initiative.  An out of the box thinker with a customer centric focus.

To succeed, you’ll have a proven track record in working within a fast paced customer focused service area with varying projects to deliver service improvement.   

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our service offer, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.  

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG. 

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