Community Housing Assistant

Gateshead
Permanent role, Full Time 37.5 hpw

Salary from £18,200 to £19,900 plus brilliant benefits!

Empowering to live rewarding and happy lives. That’s when it hits home

We have fabulous opportunity for you to join our really awesome team in our sparkly new role of Community Housing Assistant. Your role in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Yes, you’ll collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with your colleagues to make sure that where our customers need support, that we help them to live their best lives!

What makes us No. 10 in the UK’s Best Super Large Great Places to Work ,7th Best Place in the UK for Great Places for Women to Work, 17th in the Stonewall Top 100 and  Investors in People platinum Standard….? It’s our brilliant people and culture!

About our team

To us were not just a team we’re a ‘work family’. Our manager Annmarie is our Operations Manager. She has been at Home Group for over 20 years now and we all report into her! There are seven off us in the team, and we don’t just love to support our customers, we’re there for each other too! You will be line managed by Paul who is one of our Housing Managers.  Paul has been with Home Group for 7 years and in his spare time he likes nothing better than keeping fit, walking, hiking and cycling. The rest of the team are Steve, Kev, Kate & Kate, Annmarie, Marc who all have a great sense of humour.

Where you will work

You'll will work across the Gateshead area where we have approx. 3000 properties to look after (don’t worry we don’t expect you to check them all in one day!) The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technical kit to make that easy.

Working hours

As a team we’re critical to supporting our customers, that’s why your your flexibility is key. You will be proactive and accountable for managing your own diary. The good news is it’s the team’s unwritten rule that you attend the important appointments in life. So whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About you

You're passionate about delivering excellent customer service and have a genuine desire to help your customers.  You are a real collaborator, working with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and our Housing Managers. You’ll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive. Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have an understanding of housing management, housing law and universal credit too!

You will support our Housing Managers by carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will also work towards meeting challenging targets, and support our all-important routine safety and compliance checks and record them in a timely and accurate fashion, and signpost customers to our Customer Service Centre.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude, passion for customer service and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As this is a Mobile working and community based role, you need to be able to drive, as well as having access to a car which has been insured for business purposes. Don’t worry, we’ll pay you fuel expenses to cover this use!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Community Housing Assistant job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work! #gatesheadjobs #housingjobsNE #NEjobs