IT Service Desk Engineer

Central London / West End, London
Up to 35000 UKP per year
04 Jan 2021
01 Feb 2021
Ms Gwen Cook
Full Time
Organisation Type
Housing association / RP

A growing business with a strong social purpose

Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.

We’re also a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.

The Role:

The core purpose of the IT Service Desk field engineer is to provide high quality, professional and responsive 2nd line application, desktop and infrastructure support services to our remote scheme offices. As part of the role, you will visit remote schemes troubleshooting and resolving user queries and equipment failures and advising users on the best use of the IT equipment and systems. You will also prioritise and schedule incidents and escalate incident (when required) to the third line team.

You will apply diagnostic utilities to aid in troubleshooting. In addition to this, you will perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. You will undertake administrative duties such as setting up new login accounts, ordering new equipment, ordering new software and assist in software releases, rollouts and communication.

About You:

You must have your own motor vehicle and full UK driving license.

You will have exceptional interpersonal skills, with a focus on relationship building and delivering excellent customer service.You will have the ability to build strong relationships with users based in our scheme offices. You will also be able to influence at both a peer and senior level within the business. You will be highly computer literate and have demonstrable Service Desk support experience working with and for customers in order to resolve their IT needs. In line with this you will also have fault diagnosis and troubleshooting skills. You will have the ability to analyse issues, potential impacts and risks to the business, and to prioritise workloads and resolve/escalate accordingly. You will also have the aptitude and willingness to rapidly learn new technologies. Additionally, you will have familiarity with the fundamental principles of ITIL. You will also have knowledge of basic computer hardware such as PDA, Tablets and thin-clients. Experience with desktop operating systems and software, including Windows 10, Microsoft Office, Citrix, VMWare View will also be advantageous.

How to apply

Click on the Apply Now button and submit your details along with a copy of your CV and a supporting statement.

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