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IT Service Desk Engineer

Employer
Catalyst Housing Limited
Location
Central London / West End, London
Salary
Up to 35000 UKP per year
Closing date
1 Feb 2021

Job Details

A growing business with a strong social purpose





Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.





We’re also a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.





The Role:





The core purpose of the IT Service Desk field engineer is to provide high quality, professional and responsive 2nd line application, desktop and infrastructure support services to our remote scheme offices. As part of the role, you will visit remote schemes troubleshooting and resolving user queries and equipment failures and advising users on the best use of the IT equipment and systems. You will also prioritise and schedule incidents and escalate incident (when required) to the third line team.



You will apply diagnostic utilities to aid in troubleshooting. In addition to this, you will perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. You will undertake administrative duties such as setting up new login accounts, ordering new equipment, ordering new software and assist in software releases, rollouts and communication.







About You:





You must have your own motor vehicle and full UK driving license.



You will have exceptional interpersonal skills, with a focus on relationship building and delivering excellent customer service.You will have the ability to build strong relationships with users based in our scheme offices. You will also be able to influence at both a peer and senior level within the business. You will be highly computer literate and have demonstrable Service Desk support experience working with and for customers in order to resolve their IT needs. In line with this you will also have fault diagnosis and troubleshooting skills. You will have the ability to analyse issues, potential impacts and risks to the business, and to prioritise workloads and resolve/escalate accordingly. You will also have the aptitude and willingness to rapidly learn new technologies. Additionally, you will have familiarity with the fundamental principles of ITIL. You will also have knowledge of basic computer hardware such as PDA, Tablets and thin-clients. Experience with desktop operating systems and software, including Windows 10, Microsoft Office, Citrix, VMWare View will also be advantageous.









How to apply





Click on the Apply Now button and submit your details along with a copy of your CV and a supporting statement.


Company

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution.

We are one of the UK’s leading housing associations – a member of the G15 group, with over 21,000 homes. We’re here to make a purposeful difference, providing housing solutions and opportunities for those who can’t afford a home without our help.

We offer a wide range of homes, for rent, part ownership or purchase. And by doing so, we build more than homes – we build communities.

We also work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. We are absolutely committed to our social purpose, in every part of our organisation. And we always seek to do better.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success.

Company info
Website
Telephone
020 8832 3334
Location
Ealing Gateway
26-30 Uxbridge Road
Ealing
London
London
W5 2AU
GB

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