bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

We are currently looking for experienced contact centre professionals to join our innovative team in Bedford.  This is a specialist role and you will be on hand to provide expert advice about our Help to Buy options - full product training will be provided but exceptional customer service skills are essential.  

What you will be doing: 

• Dealing with all enquiries relating to our Help to Buy products.

• Managing inbound and outbound campaigns, liaising with customers, Solicitors and Developers, and setting expectations with regards to their requirements. 

• Assessing Help to Buy applications in line with Homes England requirements. 

• Document processing. 

We’d love to meet someone with:  

• Exceptional telephony customer service skills and experience of both inbound and outbound calls. 

• Strong communication skills and the ability to build strong relationships with others. 

• A good understanding of GDPR.

• Experienced working with SLA’s and KPI's.

• Excellent Microsoft Office system skills.

About us:

We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.

For people who want to own their own home, it can sometimes feel like an impossible dream. We don’t believe in the impossible. We’re passionate about giving anyone looking to own a property the help to buy, and the chance to take that first step onto the housing ladder. Our amazing team has already helped so many people make this dream a reality, and perhaps with your help we can do the same for many more.

Amongst what we offer you is: 

• £22,000

• 28 days holiday PLUS Bank Holidays!

• Contributory pension scheme 

• Private health care

• Opportunities for development and professional training

• Discounted gym membership

• Retail discount scheme

Successful candidate will need to complete a basic DBS application.

Closing date: 22 January 2021

Interviews will take place wc 25 January 2021